Useful phrases

Confirmation of the receipt of enquiry

1. Thank you for your enquiry of [the date] about [the name of the product].
2. Thank you for your letter of enquiry concerning [the name of the product].
3. We are pleased to receive your enquiry about [the name of the product].
4. In reply to your enquiry of [the date] about [the name of the product] we are glad to inform you that…
5. With reference to your enquiry of [the date] we inform you that…
6. We are pleased to make an offer regarding the purchase of [the name of the product].
7. Confirming our telephone conversation we are pleased to submit a quotation for [the name of the product].

Information about the goods

1. We inform you that we can supply the goods in quantities you require.
2. As we have a good supply of [the name of the product], we can effect shipment within [time].
3. These goods are available immediately from stock.
4. We are pleased to inform you that under separate cover we have sent [the name of the products], which we have specially selected to meet your customers’ needs.
5. We regret that we are unable to offer [the name of the product] but we have enclosed/attached [the name of the product] that we can deliver in the quantities required.
6. The model you ask for is out of production/out of stock, but we can supply [the name of the product] instead.
7. Sorry but we do not manufacture the type of equipment you ask for.

Prices and terms of payment

1. Our price list is attached to this e-mail, together with details of our trade terms.
2. We enclose/attach details of our terms and conditions of sale.
3. Full details of our terms are attached to this e-mail [are enclosed with this letter].
4. Our prices include delivery FOB Rotterdam.
5. Prices are subject to variation without notice.
6. The prices quoted are for quantities not smaller than 1,000 pieces.
7. We allow 5 per cent discount for bigger quantities.
8. We allow a special discount of 1.5 per cent for settlement within 20 days from the date of invoice.
9. Our prices are subject to 10 per cent discount for cash payments.
10. Please note that no discount is granted.
11. We require cash within 10 days of effecting the order.
12. Payment should be made by Irrevocable Letter of Credit.