Ex. 4.14. What do you think the hottest trends in e-commerce are in 2019? Watch the video (https://youtu.be/oZMxDNeg) to answer the question

Ex. 4.15. Have you ever visited any e-commerce website? If you have, are you satisfied with it? In the video (https://youtu.be/tFUEJX4HLSQ), David from merchant accounts.ca talks about the components of an e-commerce transaction. According to David, what are three different components e-commerce is made of?

Ex. 4.16. In the video (https://youtu.be/BCfPNiTRmCQ), Jack Plunkett from Plunkett Research Online talks about the e-commerce and Internet industry. What are his examples of:

- e-commerce retailers?

- online travel agencies?

- e-commerce in entertainment?

- video conferencing?

Ex. 4.17. Study the following comments on Academic Writing.