2015-07-03
298
Siehl & Co. KG
Karlsruhe, Germany
Gentlemen:
In execution of our order of January 24 you sent us ten industrial sewing machines for our factory.
We have been very much surprised to find that the drive belts for these machines, which are made of some sort of plastic material, tend to disintegrate within a short time. This has rendered the machines completely useless to us and has caused us considerable inconvenience.
We are returning the ten defective belts by airmail and request you to replace them free of charge, as soon as possible.
Please let us have your comments regarding this matter. We hope that a repetition of the trouble can be avoided in the future.
Yours very truly,
Elite Garment Company
II. Canadian Agent of German Manufacturer of Cameras Complains About Defective Shutters
Baumann & Schmitt
Munich, Germany
Gentlemen:
Recently we have received several complaints from customers who state that the shutters in your cameras do not function properly.
You will certainly understand that the dissatisfaction of our customers with your products is a matter of great concern to us, as it might cause a decline in sales. Since the prices of German cameras are higher than those of comparable American products, we have always emphasized in our advertising the excellent workmanship and dependability of the German cameras. If they lose this reputation, it will be very difficult for us to maintain our present position on the market.
As this matter is very urgent, we hope to receive your comments by return mail.
Very truly yours,
Campbell & Co. Ltd.
III. Customer at Fault - Claim Refused
Dear Mr. Tower:
We have received your letter of May 19 and the Slumbertone Clock-Radio which you want us to repair free of charge under the terms of our guarantee.
Our Repair Department has carefully checked the clock-radio and reports that it has apparently been tampered with, as two tubes and the loudspeaker are damaged.
Since our guarantee covers only faulty material and workmanship, we cannot assume the repair costs ourselves. However, we would charge you only $10. If you want us to go ahead with the work at this price, please let us know at once, and we shall return your clock-radio in perfect working condition in about three to four days.
Yours sincerely,
X. Collection Letters
Delays in Payment and Non-Payment—Reminders and Collection Letters
