2015-07-21
959
To make a strong complaint you can:
– say exactly what is wrong, e.g. ‘It is now over nine months since we placed this order and we are still waiting for the cabinets’.
– make a point connected with this, e.g. ‘I should like to point out that we have already paid for these cabinets’.
and then:
– demand immediate action. e.g. ‘We really must insist, therefore, that you deliver them immediately’.
If you think that it is necessary you can also:
– give a warning. e.g. ‘Unless we hear from you, we will take legal action’.
Each of these letters is mixed up. Put the sentences in the correct order.
| 1. | Dear Sir |
| a) | I really must insist, therefore, that you refund at least 10% of our money. |
| b) | I would like to remind you that your advertisement said ‘superior hotels’. |
| c) | I am writing to complain about your Tour 5210 to Mexico. |
| d) | If we do not receive adequate compensation I will be forced to write to the local newspaper. |
| e) | The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. |
| Yours faithfully | |
| Daniel Thomas | |
| Mr. Daniel Thomas | |
| 2. | The Manager Swindle Cleaning Co Dear Sir |
| a) | I hope it is not necessary to remind you that this is the second time I have complained about your employees. |
| b) | If you are unable to do this, we will be forced to cancel your contract. |
| c) | I am writing in connection with your contract to clean our offices. |
| d) | I really must insist, therefore, that you take immediate action to improve the quality of your services. |
| e) | Twice this week, I have found your workers asleep when they should be working. |
| Yours faithfully | |
| Hilary Wilson | |
| H.J. Wilson | |
| Administrator |
