About the activities

A: Is Laura walking to work today?

B: No, she isn't. She's driving her new car.


Making a complaint

it doesn't work it doesn't fit a receipt a refund an exchange
b In pairs, practise the dialogues from the tapescript on page 156.

П

Match the phrases to the pictures. Write A-E in the picture column.

pidure dialogue 1 dialogue 2
и

a OS Listen to dialogues 1 and 2 and match them to pictures A-E. Write 1 or 2 next to each picture.

B Listen again and tick (/) the phrases you hear in the boxes in Ex. 1.

8 Communication

a Read the tapescript on page 156 and complete the How to box.

make a complaint
Ask for help Excuse me.
you help me?
Explain the situation 1 this yesterday.
Explain the problem It fit/work.
Ask for an exchange/ refund Can 1 it?/ I'd a refund.

4 Work in pairs.

Student A: look at the information below. Student B: turn to page 127.

Roleplay 1

You bought an Ace Technology C100 computer at Computer Central in Danby Street, Dublin yesterday. You paid €1250. It doesn't work because the screen is broken. You want to exchange it for another one. Roleplay 2


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