W ipnce ftsr of reception)

1 Do you like staying in hotels? What's the best hotel you have ever stayed in?

2 Look at the hotel information and answer the questions.

1 How much is a room for one person? For two people?

2 What do we call a room for two people, but with only one bed?

3 Is breakfast included in the room price?

4 Can you have a beauty treatment before breakfast? (Why/Why not?)

5 How much does it cost to go swimming?

6 Where do you find out the prices of tennis and golf?

3 а СШЭ Listen to someone making a booking at this hotel. What kind of room do they book, and when? Do they want anything else, for example, a quiet room?

b Look at the tapescript on page 158 and complete the How to box.

^M ~ ■" —»—_ _____

' 1

4 Work in pairs. Book a hotel room.

Student A: close your book. Then decide on the type of room you want, the dates and anything else you want. Call Student В (the receptionist). Student B: you are the receptionist. Use the hotel information and your imagination to answer Student A. Now swap roles.

5 а СПО Listen to the complaints and complete the table.

	THE GUEST ASKED FOR...	WHAT HAPPENED?

b Work in pairs.

Student A: look at the information below. Student B: turn to page 128. B: Hello/Reception. Can I help you? A: Yes, I'm afraid there's a problem. I booked...

I'd like to

Does it have_____ How >

book a hotel room

Ask to book a room

Student A

Roleplay 1: you are the guest. You booked a double room in the hotel but they have given you a single room. Make a complaint. Roleplay 2: you are the receptionist. The guest asked for breakfast at 7.00a.m. in his/her room, but it hasn't arrived. Offer to ask the kitchen to send it immediately (I'll ask...). You start the roleplay.

10 Reference

Present Perfect

Form the Present Perfect with has/have + the past participle, e.g. been.

	I/You/We/They	He/She/It
О	've (have) + past participle	's (has) + past participle
о	haven't (have not) + past participle Or have + never + past participle	hasn't (has not) ♦ past participle Or has + never* past participle
о	Have + l/we/you/they (+ ever) + past participle	Has + he/she/it (+ ever) + past participle
	Yes, l/we/you/they have. No. l/we/you/they haven't.	Yes, he/she/it has. No, he/she/it hasn't.

Have you ever been to New Zealand?

I've seen the golf courses but I haven't played any golf.

She's taken a horse-riding lesson.

We usually use the contracted forms, but in formal writing we use the full forms.

The past participle of most verbs is the same as the regular Past Simple form.

Don't use the Present Perfect with a specific past time. Use the Past Simple.

I didn't have a holiday last year. We saw her yesterday.