Causes and effects of air-rage

Nowadays travel is a very important part of our life. Airline industry allows us to cover a distance of thousands of kilometers in a few hours. Besides we can travel not only by air, but also by rail, road, see. There is a wide range of ways to travel. But there is another flip side – “air rage”.

Every experienced traveler has a story about disruptive passengers. The term ‘air rage’ was first used in the late 1990s to describe the increasing number of incidents involving unruly passengers on flights. Sadly, it is still a familiar phrase today, as a number of men and women continue to behave badly onboard aircraft. Moreover, airlines and their long-suffering customers are reporting a steep climb in air rage incidents. Some of them are caused by a familiar problem – interminable delay in take-off, when passengers are cooped up in the aircraft without food, drink, information. Others are unpredictable. This was the case with a convict, who went crazy, attacked the crew and tried to open the door in the mid-flight.

The psychology of air rage is a new area of study, that’s why there are as many explanations as examples. Most analysts blame alcohol, but many people think the airlines are at fault. To cut costs they are cramming more passengers into the aircraft, reduce cabin crew, training, decrease quality of service. This leads to passenger’s frustration. And one more reason – attempts to save money on economizing fuel for conditioners. The airlines instruct their cabin crews to run the systems on minimum settings, the quality of air gets worse and passengers become irritable and disoriented.

While the customers demand better services on the Internet sites and passengers’ Bill of Rights, the airlines deny that they have contributed to the problem and call for stiffer penalties for the offenders. There is good news, though. Major airlines have agreed to remove some seats to make more room for their customers.

To cut a long story short, I think that both the passengers and the airlines come up with measures to sort out the problem.

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