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Make an appointment: schedule a time to see the doctor
Have you been in before?: used to ask if the patient has seen the doctor before
Physical (examination): yearly check-up to see if everything is okay.
Pull up a file: find a patient's information
Not feeling very well: feel ill or sick
Urgent care: similar to an emergency room, but for everyday problems
A slot: an available time to make an appointment
Is there anything open?: used to check if there is an available time for an appointment
Pencil someone in: to schedule an appointment

Doctor's Assistant: Good morning, Doctor Jensen's office. How may I help you?
Patient: Hello, I'd like to make an appointment to see Doctor Jensen, please.
Doctor's Assistant: Have you been in to see Doctor Jensen before?
Patient: Yes, I have. I had a physical last year.
Doctor's Assistant: Fine, what is your name?
Patient: Maria Sanchez.
Doctor's Assistant: Thank you, Ms. Sanchez, let me pull up your file... Okay, I've located your information. What's the reason for your making an appointment?
Patient: I haven't been feeling very well lately.
Doctor's Assistant: Do you need urgent care?
Patient: No, not necessarily, but I'd like to see the doctor soon.
Doctor's Assistant: Of course, how about next Monday? There's a slot available at 10 in the morning.
Patient: I'm afraid I'm working at 10. Is there anything available after three?
Doctor's Assistant: Let me see. Not on Monday, but we have a three o'clock opening next Wednesday. Would you like to come in then?
Patient: Yes, next Wednesday at three would be great.
Doctor's Assistant: All right, I'll pencil you in for three o'clock next Wednesday.
Patient: Thank you for your help.
Doctor's Assistant: You're welcome. We'll see you next week. Goodbye.
Patient: Goodbye.