2020-07-12
244At the hotel
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Room types — Гостиничные номера:
single room – одноместный номер
twin room – двухместный номер с двумя кроватями
double room — двухместный номер с одной двуспальной кроватью
Room categories — Категории номеров (по комфортности):
Standard room – стандартный номер
Superior room – номер повышенного комфорта
Junior suite room – «полулюкс»
Suite room – «люкс»
Classification based on the food provided — Классификация проживания по типу питания:
B&B – bed and breakfast – питание: завтрак
HB – half board – полупансион (как правило, завтрак и ужин)
FB – full board – трехразовое питание
All Inclusive — питание по программе «все включено»
Hotel orientation — Ориентация в отеле
reception desk — стойка администратора
receptionist — администратор
room — номер, комната
lobby — вестибюль
room service — обслуживание в номерах
room key/key card — ключ/электронный ключ от номера
brochures — брошюры с информацией об отеле и достопримечательностях
floor — этаж
ground floor — первый этаж
first floor — второй этаж (фактически)
lobby bar — бар в лобби/вестибюле
restaurant — ресторан
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snack bar — буфет
lift/elevator — лифт
news stand — газетный киоск
housekeeper — горничная
desk clerk — дежурный администратор
laundry — прачечная
luggage/ baggage (AmE) — багаж
safe — сейф
swimming pool — бассейн
gym — тренажерный зал
sauna — сауна
Useful phrases — Полезные фразы:
I have a reservation/booking. — У меня есть резерв (бронь).
I have reserved/booked a room. — Я забронировал номер.
I’d like to reserve a double room. — Я бы хотел зарезервировать номер на двоих.
I’d like to reserve a small suite. — Я бы хотел зарезервировать небольшой номер люкс.
I’d like a room with a bed for a child. — Я бы хотел номер с кроватью для ребёнка.
I’d like a room facing the park / overlooking the river. I’d like a room with a view of the lake. — Я бы хотел номер с видом на парк, реку, озеро.
Where is the manager? – Где администратор?
Excuse me. Could you help me, please?– Извините, Вы не могли бы мне помочь?
Hello! My name is …. I have a reservation for a single room. I’d like to check in. – Здравствуйте! Меня зовут…. Я зарезервировал одноместный номер. Я хотел бы зарегистрироваться и вселится.
Good afternoon. My name is …. I have a reservation for a single room for two nights. – Добрый день. Меня зовут …. У меня зарезервирован одноместный номер на двое суток.
Hello! Do you have any vacancies? I need a single room for three days.– Здравствуйте! Есть свободные места? Мне нужен одноместный номер на три дня.
Is there another hotel near here that might have vacant rooms? – Есть ли неподалеку другой отель, в котором могут быть свободные номера?
Can I see the room? — Могу я посмотреть номер?
All right, I’ll take this room. — Хорошо. Я возьму этот номер.
We haven’t used the minibar – Мы не пользовались мини-баром.
I want to leave one day earlier – Я хотел бы уехать на день раньше.
I’d like to extend my stay for a few days – Я хотел бы продлить мое пребывание на несколько дней.
I’d like to check out –Я хотел бы освободить номер / May I have the bill? – Можно получить счет?
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I think there’s a mistake in this bill – Мне кажется, в счете ошибка.
I’ll pay …Я заплачу …(by credit card – кредитной карточкой; by cheque – чеком; in cash – наличными)
I’ve really enjoyed my stay – Моё пребывание в отеле было приятным.
General Hotels Vocabulary
Hotel – hotels can be small boutique establishments or large chains (e.g. Holiday Inn). Hotels usually have a restaurant and bar, so you can eat there at night
Bed and breakfast (also called b & b) – B&Bs are normally smaller and cheaper than hotels. They are usually independent establishments offering breakfast but no evening meal option
Hostel – In the UK, hostels are normally the cheapest option and these often offer dormitory style rooms with multiple bunk beds. Youth hostels are ideal for young people backpacking. In Europe, hostels are often more like B&Bs and have individual bedrooms and can be high quality
Motel – Motels are traditionally hotels next to a road, such as a motorway. They are usually a cheaper option than a hotel.
Check in / Checking in – this is a verb and a noun and refers to arriving at the hotel, registering, paying any deposit and getting your keys
Check out / Checking out – this is a verb and a noun and refer to leaving the hotel, signing out, paying any outstanding bill and giving back your keys
Full board – hotel offering accommodation with all meals included
Half board – hotel offering accommodation with only one main meal per day
Star ratings – One/two/three/four/five star 1*, 2*, 3*/, 4*, 5* – Star ratings are indications of the quality of a hotel from the lowest (no stars) to the highest (5 stars). One star hotels are budget options with basic facilities, while 5 star hotels offer the highest level of service with all luxuries (or they are supposed to!)
Single room – a bedroom with one single bed (for one person)
Double room / King room – a bedroom with a double bed or king-size bed (usually for two people)
Twin room, triple room – a bedroom with two single beds or three single beds (for two or three people)
Suite – a large bedroom with sitting room, table and more facilities
Floors: First/second/third/top floor, penthouse – the highest floor of a hotel is often called the penthouse. The best room in the hotel is usually the ‘penthouse suite’
Balcony, terrace – outdoor areas accessible from your hotel room
En suite – a private bathroom accessible from inside your bedroom
Bathrooms: Private bathroom, Shared bathroom, Shared facilities – a bathroom can be private (for your use only) or it can be shared with other guests
Mini bar – a small fridge in your hotel room containing drinks and snacks (it is often very expensive to eat/drink items from the mini bar)
Room service – a service in hotels where you can ring reception and ask them to bring food and drink to your room. There will often be a separate room service menu
Views: Sea view, city view, mountain view – the view from the windows of your room can look out over the sea, the city or the mountains (or if you are unlucky, perhaps a brick wall!)
Hotel facilities can include:
§ Internet access in all areas of the hotel
§ Internet access in public areas only
§ Wi-Fi
§ Air conditioning
§ Gym
§ Sauna
§ Beauty salon
§ Hairdressing salon
§ Restaurant
§ Bar
§ Lounge
§ Breakfast room
Reception – the place where you check in /check out and ask any questions. This usually has a large desk and is always attended by a member of staff (a receptionist)
Bell boy – in some large and grand hotels this is the lift attendant
Porter – the person who carries your luggage / bags and shows you to your room
Concierge – the person who helps with various issues in a hotel, booking tickets and making reservations etc.
Сделайте упражнения письменно.
1.Write the correct word to complete each of the following sentences. Choose from the following options: changed, upfront, view, exchange, bring, noisy, free, mini, locked, reception.
Can you get someone to ________ our bags to our room?
Are the sheets____________ every day?
We didn't take anything from the ____________-bar.
I _____________my key in my room.
Do I leave the key at the _____________desk?
Do I have to pay ______________(= in advance)?
Is there somewhere I can ______________ money around here?
The fan is really ________________. Can I turn it off?
Is this service ______________, or do I have to pay for it?
The _______________________ is fantastic. We can see the whole city!
2.Choose the correct words/phrases to complete the conversation with the hotel reception clerk:
HOTEL CLERK: The Four Seasons Hotel. How can I help you?
YOU: Hello, My name is Mr. Wong. I'd like to reserve a room. Do you have _________________ from March 10th to March 13th?
any available
free
some free
HOTEL CLERK: Yes, we do. Would you like a double room or a single room?
YOU: _________________ the double room per night?
What costs
How much is
What is the price
HOTEL CLERK: It's $75 per night... And the single room is $65 per night.
YOU: I'm looking for a room that would be nice for a romantic weekend. Which of the two _________________?
is recommended
do I recommend
do you recommend
HOTEL CLERK: I'd go with the smaller one, the single room. It's much nicer... And two people can stay in that room.
YOU: OK, perfect. I'd like to ________________ that one then.
reservation
reserve
make
HOTEL CLERK: Alright. I've made that reservation for you. And how will you be arriving?
YOU: We'll be arriving ________________.
by car
on March 10th
with my wife
HOTEL CLERK: Perfect. We have an underground lot where you can park your car.
CHECK ANSWERS
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ESL worksheets for students and teachers
3.Choose the correct words/phrases to complete the conversation with the hotel reception clerk:
YOU: Hello, My name is Dennis. I have a ________________.
check-in
reservation
reserve
HOTEL CLERK: Certainly, sir. (CHECKS THE RESERVATION SYSTEM) Yes, would you like a room facing the pool or the ocean?
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YOU:. Is there ________________ between the two?
a difference in price
more expensive
cheaper
HOTEL CLERK: Yes, the rooms that face the ocean are $100 per night, while the ones facing the pool are $80 per night.
YOU:. OK, ________________ with the one facing the ocean, please.
make me
I'll go
do it
HOTEL CLERK: And you would like that for three nights, correct?
YOU:. Yes, ________________.
that's right
that is satisfactory
it is not wrong
HOTEL CLERK: I'll have the porter bring up your bags.
YOU:. No, that's fine, I'll ________________.
do it too
make it myself
do it myself
4.Choose the correct words/phrases to complete the conversation with the hotel reception clerk:
HOTEL CLERK: We have you booked in room #303.
YOU: Would it be ________________to see the room?
first
allow
possible
HOTEL CLERK: Of course, it's upstairs to your right. Here's the key.
(YOU LOOK AT THE FIRST ROOM)
HOTEL CLERK: So, do you like the room?
YOU:. Well, it's a little dark. Do you have any that are ________________?
darker
brighter
sunshine
HOTEL CLERK: Yes, we do have one, but it faces the street, so it's a little noisy.
YOU: Could I ________________ at that one?
make a look
take a see
take a look
HOTEL CLERK: Of course. It's room # 305 and it's upstairs to your left. Here's the key.
(YOU LOOK AT THE OTHER ROOM)
YOU: That room is perfect. I'll ________________.
take it
hold it
grab it
HOTEL CLERK: That'll be $120.
YOU: I have to pay ________________?
front
upfront
advance
HOTEL CLERK: Yes, that's our policy.
Начало формы
5.Typical English QUESTIONS and ANSWERS one might hear in a hotel Choose the correct QUESTION for the ANSWER that's given. What did the person ask to get this answer?
1) ANSWER: No, it's included in the price of the room.
QUESTION:
Do I have to pay for breakfast?
Where is my key?
Do I have to pay for the room at check in?
2) ANSWER: In the restaurant next to the reception desk.
QUESTION:
Is breakfast included in the price?
What time is breakfast served?
Where is breakfast served?
3) ANSWER: Between 7:00 AM and 10:00 AM.
QUESTION:
What time is breakfast served?
Where is breakfast served?
Is breakfast included in the price?
4) ANSWER: Yes, you can.
QUESTION:
Where is the kitchen?
Can I use the kitchen?
Is the restaurant open?
5) ANSWER: No, I'm sorry, we're full.
QUESTION:
Do you have any free rooms?
Can I use the kitchen?
What time is breakfast served?
6) ANSWER: No, but each room has a ceiling fan.
QUESTION:
Where can I exchange money?
Does the room have air conditioning?
Is this service free?
7) ANSWER: There is a bank that's right outside the hotel to the right.
QUESTION:
Where can I exchange money?
Is breakfast included in the price?
What time is breakfast served?
8) ANSWER: You have to press "9" on your phone.
QUESTION:
Where can I exchange money?
How do I check my messages?
What time does the restaurant open?
9) ANSWER: Yes, you can leave them in the storage room next to the restaurant.
QUESTION:
Did you give me back my passport?
Can you call me a cab?
Can I leave my bags here?
10) ANSWER: No, not yet. Here it is.
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QUESTION:
Did you give me back my passport?
Where is the kitchen??
Can I leave my bags here?
Choose the word that matches the definition given in each of the five questions in this quiz.
1) What is the meaning of the following definition: What can be seen from the hotel (often the sea, mountains or something beautiful)?
A) Reception
B) Theme
C) Room
D) View
2) What is the meaning of the following definition: The person who cleans the rooms in a hotel?
A) Local
B) Maid
C) Quote
D) Motel
3) What is the meaning of the following definition: A person who is staying in a hotel?
A) Guest
B) Local
C) Front desk
D) Inn
4) What is the meaning of the following definition: To take something to an agreed destination?
A) Experience
B) Deliver
C) Confirm
D) Elevator
5) What is the meaning of the following definition: To secure a room to stay in a hotel (same as reservation)?
A) Accommodation
B) Concierge
C) Booking
D) Award
Прочитайте текст и ответьте на вопросы письменно.
Types of hotels
Hotels in Britain are graded with stars from one-star to five-star (five-star hotels are the best and most expensive). You can also stay in a Bed & Breakfast (B&B) (also called Guest Houses) where you pay for a bedroom, possibly an ensuite (= room with private bathroom) and breakfast.
Types of hotel accommodation:
- a single room: for one person with a single bed;
- a double room: for two people with one large double bed;
- a twin room: for two people with two single beds;
- full board: includes breakfast, lunch and dinner;
- half board: includes breakfast and dinner;
- B&B: just the room and breakfast.
You can get information about places to stay and accommodation from the BTA (British Travel Agency). Many guidebooks have advice on this too. It's wise to book accommodation in London before you come, especially at busy times like the summer.
If you arrive in London without anywhere to stay, you can use the Accommodation Service at the TICs at Heathrow and Victoria. Selfridges and Harrods can also provide such information and addresses to try. The most popular places are motels, hotels, hostels and bed and breakfast (В & B).
Hotels are much the same in all countries. They are the places to go if you are looking for comfort and extra services, though of course they're the most expensive kind of accommodation. They often have more facilities for food than other places to stay, offering main meal and also snacks and room service.
Motels (also called motor hotels and motor inns) are hotels especially for drivers. Often they're near motorways or main roads, and there's always lots of parking space. They have rooms, a bathroom and a place to cook or make tea or coffee. Guesthouses are usually smaller and cheaper than hotels and are often pleasant and friendly. Apart from the bedrooms, there will be a dining room for meals and a living room that guests can use.
A popular place to stay is "В & B" — a private house or farm which takes a few guests. They are actually like guesthouses, but they're smaller and may only be open for the part of the year. В & В are cheap and friendly and may give you the opportunity to meet some British people at home.
Inns are pubs with accommodation and meals, though these may be more like pub food than restaurant meals. Many inns are interesting old buildings which have been used for centuries by travellers, and they're often cheaper than hotels.
Ответьте на вопросы:
1. How many stars do British hotels have? What are the best hotels?
2. What does B&B stand for?
3. Name the types of hotel accommodation.
4. What places can we stay at when in Britain?
5. Are there any similar places to stay in your country?
6. Which accommodation would you choose for yourself if you happened to be in Britain?
7. Why have you chosen this particular place to stay? Give your reasons.
