Hotel Staff

Any hotel begins from the receptionist who greets guests at the recep­tion, or front desk, in the lobby. The duties of the receptionist are to check in and out guests, check their booking if there is any, give them keys to their rooms and any information about the hotel services if they need it. Some hotels have registration forms. Receptionists help guests to fill them correctly. They also answer phone calls, take phone messages for the guests of the hotel when they are not in and give them their mail.

In large hotels there are concierges. They give hotel guests informa­tion about the city, its shops, sights, transport, restaurants and other things that interest them. Concierges also help guests to book flights, restaurant tables and excursions, to find a guide, to use mail and so on. Concierges must speak foreign languages. In large hotels they usually know English, German, French and Spanish.

The head of any hotel is the hotel manager {general manager). He runs the hotel: hires the staff, controls the work of all the services, solves different problems guests can have. When the general manager is not in, other managers {assistant manager, night manager...) do his duties.

Other people on the staff of hotels are securities who protect guests, bellboys, who show guests to their rooms and can help them with their luggage, chambermaids {maids) who clean the rooms, cooks and many others.

Vocabulary

a receptionist [n'sepjhist] — администратор

to greet — приветствовать

a lobby — фойе

to check in (out) — регистрировать приезд (отъезд)

a key [ki:] — ключ

a registration form [.recfci'streijh] — регистрационная форма

to fill — заполнять

a concierge ['ко1Ш₍еэз] — консьерж

to protect [pra'tekt] — защищать, охранять

a bellboy — коридорный, посыльный

a chambermaid ['tfeimbs.meid] — горничная