The hotel business

Unlike other members of hospitality industry, such as airlines or restaurant chains, which may develop their businesses in much the same way as a manufacturing company, the hotel industry faces some peculiar difficulties due to its peculiar management and ownership structure.

Airlines, cruise lines, restaurant chains have highly centralized man­agement operations in which strategic decisions are made. Major hotel chains cannot do it because they often even do not own all the proper­ties that they manage, such as restaurants, retail stores, fitness centers, and nightclubs. This creates additional complexity in strategic planning. Besides, owners of hotels often show surprisingly little interest or know­ledge of their own properties. Hotels throughout the world have com­monly been acquired for the sake of tax benefits, or even as an ego-fulfilling device, particularly in the case of upscale showcase properties.

The hotel business is characterized by a high degree of risk, which primarily is the result of two factors: the cyclical nature of demand and the high degree of capital investment. A greater proportion of profit comes from the manipulation of real estate rather than from the sale of rooms. The great increase in value of the Hilton and Sheraton compa­nies has not come from operating profit but from buying, selling, tax advantage, and in appreciation of value of the hotels with time. The name of the game is financial management and the game is complex.

The hotel industry has never been a leading industry; rather, it gene­rally reacts to circumstances. Frequently, it is caught by outside forces and swept along. In the mid-1970s the US experienced 12 percent infla­tion and a shortage of good hotel inventory. This meant that there was too much money (demand) chasing too few rooms (supply). The insur­ance and pension funds industry, which at the time was cash rich, began to invest heavily in new hotels. Many of these were massive, mixed-use commercial projects consisting of hotels, office blocks, and shopping malls. In some cities, these complexes were not built for the right reasons: America's inner cities were in decline. However, because hotels are a catalyst for other businesses, every city mayor offered significant benefits to major hotel investments, including tax breaks. And hospitality industry began to recover from recession.

1. Find in the text the English equivalents to the following Russian words and word combinations:

Сталкиваться, специфический, стратегическое решение, магазин розничной продажи, дополнительная сложность, льготы по налогообложению, средство самоутверждения, высококачественный, спрос, капиталовложения, недвижимость, упадок.

2. Find in the text synonyms to the following words:

Level, benefit, often, difficult, respond, lack, requirement, huge, cause, suggest

3. Complete the sentences:

1) The hotel industry faces some peculiar difficulties due to …

2) Major hotel chains cannot make strategic decisions because…

3) Hotels throughout the world have commonly been acquired for the sake of …

4) The hotel business is characterized by …

5) A greater proportion of profit comes from …



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