2015-10-14
3318
A: Fenton Engineering.
B: Number /Extension 473, please.
A: I'm afraid the line's broken /engaged. Will you hold?
B: Yes.
A: The line's free now. I'll put / connect you through.
B: Thank you.
C: Paint shop.
B: I'd like to speak to Mrs. Isaacs.
C: Who’ s / Whose calling, please?
B: Jacques Duval.
C: Wait / Hold on, Mr. Duval. I'll bring /get her.
C: I'm afraid /regret she's in a meeting. Do you want to call up / back later?
B: No, it's urgent. Could you leave /take a message?
C: Yes, I will / of course.
B: Must / Could you ask her to call me back?
C: Does she have your number?
B: No. It's Paris - the code /area is 00 331, then the number is 46 58 93 94. Could you sav / read that back to me? C: 0033146589394.'
B: That's right.
C: Anything / What else?
B: No, that's anything /all. Thank you very much.
C: You're welcome / fine.
B: Goodbye.
Exercise 6. Match these comments to their replies
1. Sorry, could you spell that? a. Yes, it's 0181 432 9191.
2. Could I speak to Mrs Fencon, please? b. That's OK. I'll hold.
3.Could you take a message? с I'll call back next week, then.
4. I'm afraid the line's busy at
the moment. d. Speaking.
5. I'm sorry but he's away this week. e. Yes of course. I'll get a pen.
6. Could you repeat that? f. Yes, it's M-E-E-U-W-S.
Exercise 7. Number this jumbled conversation in the correct order.
-I'll sign them this afternoon and send them back to you.
- Hello. My name's Beata Szlachetka. I'd like to speak to Kate Chapman please.
-Good morning. IKI Industries. How may I help you?
-Hold the line, please. I'll see if she's in.
-Great. Thanks a lot.
-(pause) Hello. Kate Chapman speaking.
-Beata Szlachetka and I'd like to speak to Kate Chapman.
-Hello, this is Beata.
|
|
|
-Sorry. I didn't quite catch that.
-Hi, Beata. How are you doing?
-OK. Busy as usual.
-Fine, thanks. And you?
-Yeah, they came this morning but I haven't signed them yet.
-I'm just ringing to find out if you've received the copies of the contract.
-OK, there's no rush.
Exercise 8. Complete this UNIT about a telephonist's job with the correct form of nouns and verbs
I work on the a …. so I answer all the calls that come in.
When the phone b …. I answer it and I say "Hello, Worldwide Limited. Can I help you?". The person on the other end c …. somebody in the company and I try to d…. them. The company closes at about six in the evening, but we leave the e …. on all night and at weekends. I listen to the f …. when I arrive in the morning.
Exercise 9. Write what a secretary says:
a) if the caller wants to leave a message.
b) if the boss is out at the moment.
c) if the caller is to wait.
d) if the caller wants someone to call him back.
РЕКОМЕНДУЕМАЯ ЛИТЕРАТУРА
Основная литература:
Дополнительная литература:
