Additional Reading and Speaking

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VoIP Phone Systems Selection

VoIP telephony has dominated the business voice communications market since the beginning of the new millennium. And while this new technology has brought a dazzling array of new functionality to the market, it has also brought significant challenges. Fortunately for San Francisco Bay Area organizations, Team One Solutions has decades of telephone system implementation expertise, and can help make the process of selecting a VoIP phone system appear to be easy.

Our phone system selection process starts with an analysis of the organization’s business process needs, and understanding how a correctly chosen system can help increase revenue and profitability. Depending on your needs, we will either recommend an on-premise IP PBX, or a hosted VoIP solution. If your organization has multiple locations, or anticipates growing into multiple locations, we carefully consider that in our recommendation.

Unified Communications and Unified Messaging

One of the key benefits of VoIP is the proliferation of Unified Communications (UC), which enables seamless communications and collaboration among employees, vendors, prospects, and customers. Not all capabilities of UC will make sense for all employees of an organization, so Team One Solutions works closely with your leadership to make sure we implement a customized mix of capabilities that enable the organization to meet its business goals. For example, some of the staff may be able to accelerate sales by implementing Unified Messaging, a component of UC, which integrates voicemail, email, fax, IM, and even video. Many departments may accelerate communications through the use of Presence, which indicates the status of an employee. We also find that some organizations benefit from video conferencing, which comes integrated with most of our recommended phone system recommendations.

Customer Service

Many organizations have Call Centers, sometimes called Contact Centers, that are responsible for sales or customer service. These customer-facing departments are often critical profitability drivers for an organization, and can range from fairly simple hunt groups to globally distributed teams with very tight CRM integration. Team One Solutions has a depth of experience in this important area, and can engineer and implement the right solution for your organization.