Conversational Practice

1. Remember some of the words and expressions to read the
dialogue:

to handle – управлять

staff training – работа с персоналом

parts supplier – поставщик комплектующих изделий

an affiliate – компаньон

to tackle – энергично браться за дело

Quality Assurance – гарантийные обязательства

Accomplishments – достоинства

quality engineer – инженер по качеству

2. Read the dialogue “Job Interview”:

Question: Can you describe the various responsibilities and roles of a quality engineer in HVAC?

Answer: Discuss here not only quality control and monitoring of various HVAC systems, but also other related tasks that a HVAC engineer might be responsible for: improvement air-conditioning processes, quality-oriented staff training, and quality-related
customer services.

Question: Describe your previous interactions with customers. How do you handle customer complaints?

Answer: Quality engineers can serve as the link between customers and suppliers. When a customer complains about product quality, the engineer must then solve the problem between the customer, the company, and its affiliates, including material and parts
suppliers. Briefly describe some interesting problems that you have successfully tackled.

Question: Did you ever undertake staff training and instruction on Quality Assurance?

Answer: Training and instruction of staff regarding quality issues is sometimes necessary as part of quality control. If you have any experience in this field, describe the specific reason and subject of training. Underscore, without arrogance, your accomplishments with the group.

Question: What else, besides quality monitoring, can you suggest to ensure quality of materials and products?

Answer: A basic procedure in quality engineering is Continuous Improvement. Describe involvement, method of data collection from observation and monitoring of production processes. Problem-solving skills are the key to success here and you will do well to mention your unique abilities in this area: Problems you solved, corrections you facilitated and improvements you initiated.

Question: How effective would you say your team-playing skills are?

Answer: Quality Engineers interact with employees at all levels, from minor suppliers to organization management.

Describe a specific assignment where you had to use your
communication skills, participate in a group endeavor or
manage/lead a team. Discuss your routine communication with all levels of management, quality managers and inspectors,
development engineering divisions, operations and QA testing staff.

3. Answer the questions:

1. What duty does a position of quality engineer involve?

2. What data should quality engineer collect?

3. Should a quality engineer interact with employees?

4. Do you want to take this position? Why?

4. Role-play a dialogue with your partner on the topic “Job
Interview”. Use set expressions and phrases given below:

1. Glad to see you.

2. Overall.

3. From one side.

4. From the other side.