2017-11-01
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В начале письма извинитесь за сложившуюся ситуацию и объясните, что произошло. Далее предложите решение проблемы. Завершите письмо повторным извинением.
Sample Apology Letter (Business)
5868 Maple Wood Street
Fairfield, PA 37626
November 29, 2004
Mr. Joseph Bicman
358 Noncom Road
John's Town, PA 57323
Dear Mr. Bicman:
I apologize for the mix-up of order #: 26429782. We have just implemented a new packaging system that still has a few bugs to be worked out, but we did fix your order and sent it out this morning. For your trouble, we have enclosed a $25 gift certificate which can be used at any of our stores. Once again I would like to apologize for the mix-up in your order and any inconveniences this may have caused you.
Sincerely,
Signature
Scott Mahoney
Customer Service Manager
Задание 7
Вы провели детские спортивные соревнования и дали телевизионное интервью по итогам соревнований. В ходе интервью Вы допустили несколько ошибок с именами и призовыми местами участников. Напишите письмо участникам, извинитесь за допущенные ошибки.
Сопроводительное письмо (Cover Letter)
Сопроводительное письмо – это письмо, которое сопровождает Ваше резюме. Самым распространенным видом такого письма является заявление о приеме на работу(Job Application). Оно включает три параграфа. В первой части Вы представляетесь и говорите о том, откуда Вы узнали о вакансии, и почему она Вас заинтересовала. Во втором параграфе необходимо предоставить краткую информацию о Ваших умениях, образовании и опыте работы. (Подробную информацию работодатель может узнать из резюме). Последний параграф посвящается вопросу собеседования: Вы можете указать время, удобное для Вас, или оговорить, что вы готовы прийти в любое удобное для работодателя время. Обязательно укажите, каким образом с Вами можно связаться.
Sample Cover Letters
Dear Professor:
I am responding to your advertisement in the [name of journal] for a faculty position in the Materials Engineering Department at San Jose State University. I am a Ph.D. candidate at Stanford University in the Department of Materials Science and Engineering. My thesis work is in the area of process modeling for semiconductor fabrication and my specific research topic is the diffusion of dopants in gallium arsenide. My thesis advisor is Professor [name], Director of the Integrated Circuits Laboratory in the Department of Electrical Engineering.
I am particularly interested in a faculty position in a department that values teaching. As you may note from my résumé, I have taken every opportunity to teach while at Stanford University, and I have also participated in various educational projects outside of the university environment. These included the Computer Literacy Project, which I founded and directed for three years in a predominantly minority middle school in [city], and Expanding Your Horizons at San Jose State University, a workshop for young women interested in pursuing careers in math and science. At Stanford University, in addition to being a grader and teaching assistant in several electrical engineering courses in semiconductor processing, I helped design and teach a materials science and engineering laboratory course. I also designed and co-taught a new course for undergraduates entitled Electronic Materials Science.
In addition to teaching, I am looking for a research opportunity that would allow me to continue my work in electronic materials processing, structure and properties. At Stanford University I have accomplished original research in pursuit of my degree, as well as contributed to the development of a fabrication line for GaAs digital technology. While working at [name] Corporation I designed and supervised construction of a thin film laboratory research facility and initiated a research project in amorphous semiconductor thin films.
I expect to finish my degree in [date]. I have enclosed my curriculum vita, including a list of publications, a list of references, and a copy of my passport as proof of U.S. citizenship. Thank you for your consideration. I look forward to hearing from you soon.
Very truly yours,
Dear Manager:
This letter is to express my interest in discussing the Senior Programmer Analyst position posted on the Company web site. The opportunity presented in this listing is very appealing, and I believe that my strong technical experience and education will make me a very competitive candidate for this position.
The key strengths that I possess for success in this position include, but are not limited to, the following:
· I have successfully designed, developed, and supported live use applications
· I am a self-starter.
· Eager to learn new things.
· Strive for continued excellence.
· Provide exceptional contributions to customer service for all customers.
With a MS degree in Information Systems Management I have a full understanding of the full life cycle of a software development project.
I also have experience in learning and excelling at new technologies as needed. My experience includes but is not limited to:
· Customer service and support
· Programming both new applications and maintenance work
· Problem isolation and analysis
· Software quality testing
· Application and requirement analysis
· Process improvement and documentation
Please see my resume for additional information on my experience.
I can be reached anytime via my cell phone, 555-555-5555. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
First Name Last Name
Задание 8
Прочитайте письмо. Подчеркните слова и выражения, которые не соответствуют стилю делового письма. Замените подчеркнутые части письма словами и выражениями, данными ниже:
(enclosed), Sir or Madam, look forward to hearing, would like to apply for, reached retirement age.
45 Walpole Rd
Bournemouth BH1 4EH
Reynold’s Department Store
100-105 Wimbourne Rd
Bournemouth BH2 6TG 6 July 2006
Dear Mr or Mrs,
I saw you advertisement for a job as a sales assistant and I want the job.
I am an experienced shop assistant and I have worked in many different departments. Please see my curriculum vitae in the same envelope for more details.
I started working in shops when I was twenty-one, forty years ago. I left my job six years ago when I got too old. Now I feel I am ready for a new challenge.
I would be available for an interview at any time, even at short notice.
I can’t wait to hear from you.
Yours faithfully,
Edna Smith
Edna Smith
Задание 9
