Предъявление претензий (A Complaint Letter)

Целью написания подобных писем является замена некачественного товара, возмещение затрат или ущерба, воздействие на средства массовой информации, изменение политики компании и т.д. В первом абзаце необходимо обозначить проблему и дать необходимую фактическую информацию (например, дату покупки, адрес магазина, имя консультанта или ответственного лица, название товара, модель, стоимость, гарантийные обязательства). В следующей части предложите Ваш вариант решения проблемы, изложите Ваши требования. В последнем абзаце поблагодарите человека, которому адресовано письмо, за внимание и, если это уместно, сделайте комплимент (например, скажите, почему Вам нравятся товары этой компании). Обязательно укажите свои контактные данные.

Sample Complaint Letter

65 Market Street
Val Haven, CT 95135

June 30, 2004

Customer Service
Cool Sports, LLC
8423 Green Terrace Road
Asterville, WA 65435

Dear Sir or Madam:

I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156.

To resolve the problem, I would like you to credit my account for the amount charged for my cleats, I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.

Sincerely,

Signature

Ken Thomas

Задание 5

Прочитайте письмо и фразы, данные ниже. Заполните пропуски фразами.

Dear Sir/Madam,

… the meal that I ate in your restaurant yesterday. … both the service and the quality of the food that was served.

In your advertisement you assure people that you specialize in seafood of the highest quality. … I learnt that you had no seafood left by the time I arrived. …, I would not have come. What is more the food that I was served ….

…, the waiters were both inattentive and rude. … from the establishment of your reputation. … the reason why I feel the need to write this letter. … a letter of apology, …. I enclose the receipt.

Yours faithfully,

T Wells

T. Wells

a) as well as a full refund

b) I am sure that you will understand

c) I am writing this letter to complain about

d) I look forward to receiving

e) I was dissatisfied with

f) if I had known

g) this was not what I expected

h) to make matters worse

i) was not of the standard that one might expect