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Thank you for your letter of November 1st. We regret being unable to execute your order.
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We have the pleasure of informing you that…
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We are very sorry indeed to have to advise you of a delay in Executing Contract №
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As requested in your letter we have give the priority to Contract №
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We have every reason to believe that we will be able to meet the delivery date.
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We wish to explain why there was a delay in shipment.
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We apologise for the delay which was due to circumstances beyond our control.
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Unfortunately we have run out of the material you asked for. As you have particularly requested only this material we will not offer a substitute, but hope we will get delivery of a new consignment within the next two months.
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We will be unable to complete delivery by the stipulated date and would appreciate if you would agree to extend the delivery time.
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If you wish to cancel your order, you may, but I think you will find that most manufacturers are faced with the same difficulties at present.
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Our difficulties are only temporary. We hope you will understand the circumstances that compel us to do it.
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