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Job applicant: My name is Frank Rowland. I was invited to come to an interview. I’d like to arrange a time.

Clerk: _______________

a) Oh, really?

b) I see… Is Wednesday morning all right for you?

c) Let’s meet on Monday then.

d) Do you think we could meet to discuss it?

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Student: ____________

Hostess: Yes, I’ll have a room free after weekend.

a) I wonder if you can help me – I’m looking for a room.

b) I want you to rent a room to me.

c) I would like to book a room.

d) Is the room free now?

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Job applicant: Excuse me, have you any vacancies for full-time staff? Secretary: ____________

a) I’m sorry, we are booked out.

b) We are not waiting for any one.

c) Anything in particular that appeals to you?

d) Nothing is impossible to a willing heart.

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Hotel guest: Will you help me to fill up this form, please?

Receptionist: _____________

a) You must do it yourself.

b) Please sign this cheque.

c) Don’t disturb me till noon, please.

d) Certainly, I’ll be glad to. Let’s have a look at it.

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Student: Professor, I really apologize for not attending your lecture last Friday, I was laid up with a cold.

Professor: ____________

a) It’s all right. You couldn’t have known that.

b) What a pity! I couldn’t deliver it without you.

c) That’s quite all right. I hope your cold is better.

d) I’ll thank you to be a little more polite.

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Student 1: Happy New Year to you!

Student 2: ___________

a) My congratulations!

b) The same to you!

c) Just my luck!

d) What good news!

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Visitor: I’d like to cash this traveller’s cheque, please.

Bank Clerk: ___________

a) Have you got your passport with you, madam?

b) I’m very much obliged to you.

c) I’m sorry, but I’m a stranger here.

d) Would you give me one pound in silver, please?

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Student: ___________

Librarian: It’s all right. But please, don’t forget about it next time!

a) I’m going to return the book.

b) Well, here is your book.

c) I must apologize for not returning the book in time.

d) You know, I couldn’t return the book.

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Manager (on the phone): Good afternoon. I’d like to speak to Mr Smith, if I may.

Secretary: ____________

a) I’m afraid Mr Smith is out at the moment. But I can take a message for him.

b) Answer the telephone for me, please.

c) I don’t know where he is.

d) Repeat what you’ve just said.