Содержание

The Form of the Business Letter 1

I. Inquiries. 2

Specimen letters. 3

II. Offers. 5

Replies to Inquiries. 5

Offers. 5

Sales Letters. 6

Specimen Letters. 6

Ill. Orders. 9

Replies to Offers. 9

Orders. 9

Specimen Letters. 10

IV. Acknowledgments. 11

Replies to Orders. 11

Acknowledgments. 11

Specimen Letters. 12

V. Delivery. 13

Execution of Orders. 13

Invoices. 14

Statements. 14

Debit and Credit Notes. 14

Specimen Letters. 15

VI. Payment 16

Acknowledging Receipt of Goods and Making Payment 16

Acknowledging Receipt of Payment 16

Specimen letters. 17

VII. Credit Letters. 18

Credit Inquiries. 18

Credit Information. 18

Specimen Letters. 19

VIII. Delays in Delivery 21

Delays In Delivery and Non-Delivery. 21

Missing Consignments. 21

Specimen Letters. 21

IX. Complaints and Adjustments 23

Complaints Concerning Goods Delivered. 23

Adjustment of Complaints. 23

Specimen Letters. 24

X. Collection Letters. 26

Delays In Payment and Non-Payment 26

Reminders and Collection Letters. 26

Specimen Letters. 27

XI. Letters of Application. 28

Specimen Letters. 29

USEFUL PHRASES. 31