No KPI’s in Place

• Teams have their meetings, with no set agenda, the team leaders have know idea what they should be reporting to their team managers so their meeting is not structured, their is the usual complaining about the same issues week in week out and there is a general attitude of “why are we bothering this is a waste of time!”
• The team leaders, having had a non productive meeting have a meeting with their managers with little to report except for the usual complaints from their team.
• The team managers then report their usual list of complaints to the general manager (believing they will fall on deaf ears because nothing has been done in the past).
• The general manager then has an awkward meeting with the board with nothing other than complaints to report.

KPI’s in Place

• Team leaders organise their meetings with set agendas, according to their own KPI’s, asking their teams to report back about a range of specific areas within their job roles. Each member of the team gets a set amount of time within the meeting to report their specifics, any issues then get discussed and action plans decided on how to overcome the issues and thus improve performance and the KPI measure.
• Team managers organise their meetings with set agendas, according to their own KPI’s, they allow each of their team leaders to report on specifics areas relating to their KPi’s, any issues raised as a result of this reporting is then discussed and action plans put in place to address them.
• The general manager organises their meeting with a set agenda, according to their own KPI’s, they then allow each of the team managers to report on specific areas relating to their KPI’s ensuring that issues and action plans are also reported.
• The general manager now has all the information the board need to understand what is going on with the business, keeping up to speed of performances in each department as well as getting an understanding of the issues facing any part of the business at any time including potential action plans to address these.

Which company do you think will last the longest and perform the strongest?