Administration

• Organised and prioritised personal schedule
• Implemented a new reporting procedure
• Arranged meetings with senior management
• Liaised with department heads regarding day-to-day issues
• Re-organised and improved department filing system
• Successfully worked to strict deadlines

Communication

• Reported findings of annual survey to senior management
• Prepared publicity material for department Open Day
• Worked on department stand dealing with enquiries on Open Day
• Successfully mediated conflicts between staff and faculty

Managerial and Interpersonal

• Managed a team of three
• Facilitated staff planning meetings, promoting individual high level of personal achievement
• Evaluated individual work performance and advised on career development
• Developed and introduced new client-centred team approach
• Part of a team to design new office procedures

IT

• Compiled and edited comprehensive monthly activity reports
• Daily user of databases
• Customised database to suit unique departmental needs
• Microsoft Office – word, excel, access and power point
• Dreamweaver web package