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AN ANGRY CLIENT

Your Conversation: You make the call

You: I'm afraid I have a serious complaint to make.

WARREN: Yes, what seems to be the trouble?

You: It's about your awful pick-up and delivery system. We had everything ready on Thursday as agreed.

WARREN: And did they come?

You: Of course, they damn well didn't! Those flowers ought to have been there by Saturday.

WARREN: Oh, I'm terribly sorry, Mr. Dixon. It's the first time that we've ever had any trouble of this kind. I'll look into it right away.

You: What about my flowers?

WARREN: Well, it's too soon to make rash promises, but I'm sure we shall be able to come to some amica­ble arrangement.

You: We'll see about that. We'll see about that.