Self-service restaurant

Latest

last 

letter

latter

 

My friend and I … go to tennis court every Sunday.

  usually

occasional

ever

often

 

The English are famous … their conservatism.

for                             

with

of

over

 

Peter is a bad driver. He drives …. 

Carelessly

careful

carefully

careless

 

Jim’s … sister wants to become an economist.

Elder

old

ancient

the oldest

 

Latin words began to be used in English place-names very long ….

Ago

later on

previously

before

                                 

As soon as I … it I called the police.

saw                   

looked

watched

saw at  

 

It’s too dark here to … photos.

take             

make

do        

look

 

I don’t have much time, I can’t … you now.

Talk to

say

tell to                              

speak         

 

 

Why don’t you make a cup of coffee … I’m finishing this?

while    

until

during                            

till

 

How long are you going to … at the hotel?

Stay

leave

put up

occupy

 

It’s very cold today. Don’t forget to put … your coat.

on

out

off                   

of

 

I have never seen … an interesting film.

such  

so

very

too

 

When are you planning to leave … Australia?

for                       

in

to

through

 

Will you help me to … the table?

Lay

lain

lie

laid

 

Don’t worry! She’ll look … your children.

After

at                        

about

into

 

… has lived in this house for a long time.

Nobody

Some

Anybody

Something

 

Can you tell me the … to Trafalgar Square?

Way

road                   

place

movie

 

When does the conference take …?

Place

part                

time               

off

         

Shall we go … train? – I’d rather fly.

by

on                 

in

at

 

They usually go … work by bus.

to

in

at

on

 

Where is your father? - He is somewhere ….

In the house         

home

in the home         

at house  

 

There are many wonderful department … in London.

Stores

markets

shops                    

boutiques

 

What’s … summer temperature in your country?

The average                                                                                      

middle

on average            

intermediate

 

I phoned the wrong number ….

By mistake

from mistake         

in mistake              

in error

 

There’s a wonderful … from our room.

view                        

sight                       

spectacle

look

 

Our neighbours are very nice ….  

people                      

peoples

person

humans

 

This puzzle is very ….

Simple

plain

ordinary

routine                    

 

Most former colonies are now independent ….

States

lands

fields

areas

 

The political … belongs to the Parliament.

Power

force                        

strength                    

activity

 

I am … the summer holidays.

Looking forward to                      

wanting

dreaming

desiring                     

 

Sending birthday cards is not a very old ….

custom            

habit

limit                          

rule

 

Tom is applying for a/an … in a bank.

Job

profession                 

occupation

activity                    

 

This is … phone in the building.

The only   

only

single

alone

 

She phoned to know how he was. They told her his … was the same.

state                          

body                  

location

position

 

He wished us … New Year.

Happy

lucky

marry

good

 

Hello, … to meet you.

nice                            

exciting

beautiful                   

delicious

 

I don’t think it’s … to answer all the questions.

Necessary

delicious                 

need                   

able 

 

The policeman was … in the fight, so they took him to the doctor.

Wounded

damaged                         

left                             

stolen

 

All of the Van Gogh paintings were at the ….

Exhibition

show

thrillers

horrors              

 

I like watching … about animals and wildlife.

Documentaries

soap opera                  

firms

consortiums

 

His busy … doesn’t allow him to relax.

lifestyle                       

lifetime

life way

life story

 

Read the … before you switch on the TV-set.

Instructions

advice

comments

receipt

 

I like to … a shower in the morning.

Have

make

do

damage

 

Can you … a photo of us?

Take

make

have

do

 

Where do you …? – I’m from Chile.

Come from

come to

come back from

return from

 

She came for dinner and … some lovely flowers for me.

Brought

caught

taught

took

 

He got … at 9.30 and he was late for work.

up

over

in

on

 

They … me the way to the station.

Told

talked

said

spoke

 

We arrived … Rome early.

in

at

to

into

 

I’m studying to be a doctor … I want to help people.

Because

but

although

even

 

There are 60 … in a minute.

Seconds

months

hours

years

 

You can’t speak to Joe. He is on holiday ….

At the moment

on the moment

in a moment

to a moment

 

She’s a good teacher and she teaches ….

Well

badly

good

better

 

The weather is worse than ever. It’s ….

Awful

lively

lovely

wonderful

 

I’m really looking … sitting on the beach for a week.

Forward to

to

after

at

 

… is the opposite of “comfortable”. 

Uncomfortable

Non-comfortable

Discomfortable

Anticomfortable

 

Can I … your camera for a weekend?

Borrow

lend

land

look

 

Your uncle’s son is your ….

Cousin

brother-in-law

niece

nephew

 

I need to lose some weight. The doctor said I’m ….

Overweight

slim

thin

thick

 

She needs something to drink. She’s very ….

Thirsty

hungry

upset

surprised

 

…? - Fine, thanks.

How are you

Good luck

Excuse me

Hi

 

Excuse me, … do I get to the library?

How

where

can

what

 

A … is a place where wildlife and nature are protected. 

Conservation area

small town

cottage

home town

 

How long is the train … from Paris to Berlin? 

Journey

voyage

flight

road

 

We learned about African rivers in our … class today. 

Geography

biology

information technology

history

 

 

The flights and hotels are included in a … holiday.

Package

camping

walking

international

 

Fill in this … to make a reservation.

Form

cheque

recipe

receipt

 

In a … you take what you want, pay for it first and take it to your table.

self-service restaurant

pub

sandwich bar

cafe

 

Did you see that science fiction film … TV last night?

on

at the

in

with

 

She talks to her brother … phone every week.

+: on the

-: at the

-: on

-: through

 

The police … the boy for shoplifting.

+: arrested

-: broke into

-: robbed

-: stole

 

You need a special antenna outside your house to get more ….

+: channels

-: papers

-: journalists

-: magazines

 

My computer … and I can’t work.

+: crashed

-: was in a bad mood

-: was mended

-: went out of fashionable

 

There was a traffic … in the city center because of a rush hour.

+: jam

-: crash

-: flight

-: drive

 

Everest is the highest mountain … the world.

+: in

-: off

-: at

-: around

 

You speak very fast. Can you speak more..., please?

+: slowly

-: slow

-: careful

-: clear

 

Visitors … to India’s Independence Day from all over the world.

+: come

-: visit

-: leave

-: arrive

 

Paul’s very kind but he’s always late. He’s not very ….

+: punctual

-: flexible

-: irresponsible

-: ambitious

 

Life in a city is more interesting for … people because there are more things to do.

-: youth

-: youths

+: young

-: youngs

 

If you wish to make a good impression, you’ll have to look a bit more ….

+: respectable

-: irresponsible

-: respect

-: relative

 

Over the …30 years there has been a great deal of industrial development.

-: law

-: late

+: last

-: later

 

The local farmers will never change their way of ….

-: leaf

-: lifes

-: live

+: life

 

We … at a desk to write a letter.

-: seat

-: seated

+: sit

-: sit for

 

I … the house from Mr. Jones.

-: let

-: hire out

+: rent

-: borrow

 

Karen has … of history.

-: a good knowledges

-: a good know-all

-: a good know-how

+: a good knowledge

 

William came late… an accident.

-: due of

+: because of

-: in spite

-: because

 

The driver did not… me to get on the bus.

-: accept

+: allow

-: adopt

-: abolish

 

I’ll phone you … in five minutes.

-: against

-: more

+: back

-: after

 

Modern technology affects all … of our daily life.

-: fables

-: corners

-: faces

+: aspects

 

The book concentrates on the cruel … of war.

+: aspects

-: points of view

-: attitudes

-: opinions

When driving, you must give your … attention to what you are doing.

-: best

-: most

-: hole

+: full

The article was about … British people and their reluctance to learn foreign languages.

-: acceptable

+: typical

-: relevant

-: permanent

We could walk or … we could go in Ted’s car.

-: appropriately

-: approximately

+: alternatively

-: attentively

These meetings give everyone a … to express their opinions.

-: movement

+: chance

-: fine

-: ring

 

They didn’t have a … of winning against Real Madrid.

-: opportunity

+: chance

-: wisdom

-: lack

 

She wants to get to the top before she is thirty. She is very….

-: forward

-: intelligent

-: advanced

+: ambitious

 

He received a local government … to help him pay for his course.

fee

fare

Grant

expenditure

 

Education helps us to acquire knowledge and learn new ….

abilities

powers

Skills

properties

 

I can already speak three languages, but I would like to … speak French.

know

teach

Learn

talk

1 Shareholders lost money when the company declared itself ….

Bankrupt

redundant

loss

sold out

 

2 Every company tries to …… its products from those of the competitors, and a key element here is the strategy of branding.

Differentiate

identify

harmonize

recognize

 

3 Nike’s destiny was controlled by its ….

Founders

tenants

designers

customers

 

4 Public companies are controlled by a/an … elected by shareholders not all of which are fully independent.

Board of directors

board of shareholders

Chief Executive Officer

Annual General Meeting of shareholders

 

5 Footwear designers worked on 18-month production ….

Cycles

shift

designers

breaks

 

6 Messages are … to your PC throughout the day.

t ransmitted

received

transformed

extracted

 

7 … profit is always calculated without deducting taxes and other charges.

Gross

Net

Whole

Full

 

8 We are having trouble filling the positions because of the … of the skilled workers.

Shortage

surplus

reduce

wealth

 

9 If a company is too big to acquire, another possibility is to …, forming a new company. 

Merge with it

cooperate with it

communicate with it

take it over

 

10 … have to evaluate the risks involved in setting up a business. 

Entrepreneurs

Suppliers

Regulators

Tenants

 

11 In international marketing, it is necessary to meet individual national requirements, in particular where …… are concerned.

Consumer goods

assets

wholesale issues

automated warehouses

 

12 Detailed … of the accounts has revealed several serious transactions.

Analysis

datas

basis

figures

 

13 Our legal department has ensured that all our products are produced by ….

Copyright

copycat

legislation

authorities

 

14 Consumers in the age range 15-22 like to shop on line a lot more than adults, for example, in the US … of young people now shop online.

A majority

a minority

few

a few

 

15 We’ll need an additional … from the bank to cover our purchases.

Loan

expense

account

debtor

 

16 The supply … brings together manufacturers, distributors, and retailers.

c hain

link

line

channel

 

17 Why don’t you … more work to the employees?

Delegate

subordinate

unload                            

arrange

 

18 This year’s balance … shows that the company is already on the road to recovery.

Sheet

form

account                          

book

 

19 This year’s balance … shows that the company is already on the road to recovery.

Sheet

form

account                          

book

 

20 The only way you can hope to … the level of your pay is to take on greater responsibility.

rise

Raise

arise

raze

 

21 Our legal department has ensured that all our products are produced by ….

Copyright

copycat

legislative

authorities

 

22 I congratulate you … the event.

with

on

of

for

 

23 The conference began … October 18.

at

with

in

on

 

24 They were … business in London.

with

for

on

of

 

25 Anyone who comes in contact with customers will … an impression, and that can have a profound effect, positive or negative, on customer satisfaction.

Make

do

carry                               

break

 

26 All the activities and different forms of communication used to support the product are defined as ….

advertise

invoice

distribution channels

Promotion

 

27 Simple … such as data entry are given to junior employees.

Tasks

paperwork

dismissals

job

 

28  Cost cutting and outsourcing will be the main focus of our … in the coming years.

Strategy

proceed

objection

outlook

 

29 The vast … of smaller companies called private ones can sell their shares only to their shareholders.

major

Majority

competition

minor

 

30 If we used low-paid overseas workers, we’d cut our … dramatically.

Costs

profits

margins

incomes

 

31 Distribution plays an important … in the marketing mix.

advertising

rule

key

Role

 

32 Sales are a good way for retailers to get rid … surplus stock

of

with

about

off

 

33 With all these new orders it’s difficult to keep up with the ….

support

provide

volume

Demand

 

34 The company was in fact seriously … even though they claimed to be making a profit.

at a loss

in the back

in the black

In debt

 

35 The Financial Services Authority was set up in the UK to deal with … such as fraud and illegal trading.

ideas

reasons

purposes

Issues

 

36 Most members of the EU have adopted the Euro as the single ….

Currency

cash

exchange

mortgage

 

37 The … elements of marketing mix are product, price, promotion and place.

competitive

Main

minor

lion

 

38 European farmers receive EU … for certain agricultural production.

quotas

tariffs

Subsidies

subsidiaries

 

39 When they heard about our financial difficulties our … asked to be paid in advance.

service

deliveries

Suppliers

orders

 

40 They didn’t lie – they simply tried to … the truth.

prevent

reduce

warn

Conceal

 

41 There are some categories of companies that are not involved … distribution: direct retailers. 

in

at

about

of

 

42 I love new phones. They have some great new ….

characters

futures

items

Features

 

43 Successful … will be asked to complete a series of tests.

interviewers

Applicants

appointments

applications

 

44 Creating a powerful brand identity is essential if you want to gain a strong competitive ….

surplus

Advantage

bonus

profit

 

45 The … office is where all the administrative follow up is done.

front

corner

Head

back

 

46 India, with a large pool of workers who have the required …, low wages and the English language is particularly popular with the US companies to offshore.

Qualifications

quantities

bonuses

certifies

 

47 It’s too big a project for one company. Only a … can handle it.

Corporation

subsidiary

bureaucracy

subsidy

 

48 … like rent are still taking up too much of our budget.

Earnings

Taxes

Investments

Overheads

 

49 Large store similar to a supermarket, but with a greater variety of products, better quality, higher prices and better service levels is called ……..

specialty store

division store

Department store

E-trader

 

50 ComSoft has agreed to … us with the latest software.

offer

Supply

deliver

sell

 

51 Using cheaper components could … considerable savings.

Result in

lead in

involve in

result to

 

52 Bad news concerning company policy has badly damaged the image and … built up over the years.

Reputation

reduction

relation

reduce

 

53 One short-term solution is to trade the new product under a different name and ….

Logo

sign

imagination

advertise

 

54 Many … prefer to pay more for a genuine brand.

accountants

Consumers

tenants

suppliers

 

55 The music industry is very concerned about … infringement.

Copyright

patent

Consumers

trademark

intellectual

 

56 Increased counterfeiting and piracy affects the brand owners’ future ….

insolvency

accountability

Profitability

financial

 

57 A tax on wages and salaries or on company profit is … value-added tax.

recalled

directed

Called

transferred

 

58 The Swiss brand Omega expects the … for their products to be high in China, based on the sales to Chinese people in Hong Kong.

supply

flow

Demand

delivery

 

59 E-commerce has encouraged a new generation of logistics … to set up their new companies.

Entrepreneurs

employees

enterprises

dealers

 

60 The company has an Achiles’ heel. This means that it has ….

Hidden weakness

secret weapon

strong point

profit

 

61 Philips, with … $30bn in annual sales, is one of the Europe best corporations.

Almost

most

although

though

 

62 When you criticize a subordinate, it is better to make constructive suggestions rather than just point out ….

advantages

futures

Drawbacks

points

 

63 A coach can help you to achieve your goals without any ….

features

advantages

profits

Hold-ups

 

64 During the whole meeting he had a hidden agenda that … us from finding the right solution.

made

talked

pursued

Prevented

 

65 To successfully build rapport one should be aware … basics.

about

to

on

of

 

66 Don’t you think it’s time to cut the chat and … to business.

make up

get over

break through

Get down

 

67 A lot of patience is needed to get in … with this client.

connect

communication

link

Touch

 

68 When one deals with a complaint on the phone, it is recommended to listen and ….

courage

insure

Reassure

silent

 

69 A document showing a company’s financial position and wealth is called a/an ….

payroll

invoice

Balance sheet

declaration

 

70 To … means to give a name to a product or group of products.

Brand

call

announce

identify

 

71 Advertising is widely considered to be essential for … new consumer goods.

Launching

appearing

inventing

identification

 

72 I can’t join you because I’m trying to sort … things with IT.

Out

off

on

about

 

73 One can hear that the speaker chooses words slowly and carefully, which makes him sound ….

confident

fluent

calmly

Hesitant

 

74 He is very … to accept the position as we can’t match his current salary.

likely

Unlikely

sure

doubt

 

75 … out last year showed that more than 56 per cent of homes had internet access.

Digits

Numbers

Percentages

Figures

 

76 The purchasing behavior of customers is called ….

shopping trends

procurement patterns

customers’ habitants

Buying habits

 

77 To offer a large quantity of a product for sale so that there is more than people want to buy is to … the market.

outsell

overflow

Saturate

outflow

 

78 An amount of money offered to employees when a company tells them to leave is known as ….

exit poll

black handshake

Dismissal pay

insurance pay

 

79 … is the quality of workers who remain faithful to the company they work for. 

Corporate identity

Longevity

Faithful strength

Employee loyalty

 

80 When somebody of your colleagues has a breakdown in health … stress and overwork, he has a burnout.

due of

because

owing of

Due to

 

81 As our competitors reduces their prices by about 3 to 4 percent, I’d like to … our prices by at least the same amount.

Cut

fall

raise

rise

 

82 The competition in this market is … so we need to change our strategy.

Intense

open

ineffective

rob

 

83 Last year our … from sales has fallen considerably.

Revenue

cash machine

deposit

bond

 

84 It will not be easy to … our products because they are too expensive.

forecast

rise

provision

Market

85 If the price of your competitor’s product is lower than of yours or your product is seen as …, there may be problems with selling it. 

underpriced

inexpensive

Overpriced

affordable

 

86 At our hotel we give our … more than a high-quality experience, we get them to enjoy the hotel way of life. 

tenants

neighbours

Guests

shoppers

 

87 We are trying to meet the … of today’s international business. 

functions

success

Needs

failure

 

88 In addition, the … of the hotel is ideal: a three-minute drive from the international airport 

Location

destination

situation

venue

 

89 It is necessary to understand that busy executives cannot afford to waste time in … jams as they try to reach the central office.

transport

road

Traffic

street

 

90 Until quite recently, companies typically tended to be … with a high degree of control.

welcoming

democratic

Hierarchical

economical

 

91 Another difficult choice for a company is the extent to which it should go global or remain ….

Local

professional

impersonal

static

 

92 Change is often perceived as a … to our stability and our values.

signal

failure

react

Threat

 

93 It seems that people working in … tend to generate more ideas and can test them out easily.

subsidies

competes

sections

Teams

 

94 Manufacturers of cosmetics frequently offer free … for customers to try out their new products.

Samples

commercials

posters

competition

 

95 Advertising done at the place where a product is sold is called … advertising.

Point-of-sale

public

eye-catching

indoors

 

96 Good leaders have empathy - the … to step into someone else shoes – because they are good listeners.

disability

chance

Ability

opportunity

 

97 Every individual gains the confidence and ability to … the kind of decisions which will help the company.

Make

do

arrive

come

 

98 … of sports or arts events can be a powerful method of advertising.

Sponsorship

Endorse

Research

Charitable

 

99 It is well known that the most frequent reaction … change is resistance.

to

on

at

of

 

100 If you hear about a new product from a friend or relative, this is called … advertising.

mouth-to-mouth

word-for-word

face-to-face

Word-of-mouth

 

101 Successful leaders understand the importance of delegating ….

energy

aggressiveness

informality

Authority

 

102 Tax … is a reduction in the tax that you must pay.

avoid

evasion

abusing

Break

 

103 Outdoor advertising is growing rapidly because the cost of TV … has risen dramatically.

publicity

research

shows

Commercials

 

104 Niche market is a market for a special … of product that may not have many buyers.

mind

Kind

typical

core

 

 

1 I saw her … the street.

having crossed

crossed

Crossing

to cross

 

2 I am not interested in his offer. - ….

Either I am

Neither I am

Nor am I

Neither am I

 

3 Don`t be late, …?

Will you

don`t you

do you

won`t you

 

1 We have received these goods by mail order on ….

- sample

- try

- sell

- approval

 

2 He … his student grant by doing part-time work.

- complicated

- compiled

- supplemented

- supervised

 

3 The bank will simply not let you … any money unless you can prove that you have been in regular employment for at least three years.

- lend

- loan

- borrow

- remove

 

4 Economists predict that house prices will stay … for a long period.

- stateless

- static

- restrained

- resultant

 

5 This seismograph is an extremely … instrument.

- sensual

- sensible

- sensitive

- sensuous

 

6 Lawyers have to be … about the small print in contracts.

- fussy

- scholastic

- scary

- scarce

 

7 What was the strength of the earthquake on the Richter …?

- ladder

- grade

- scale

- rating

 

8 The contents list in a book should … the preface.

- proceed

- advance

- precede

- preclude

 

9 It must be hard to decide each year who … the Nobel Peace Prize.

- worth

- deserve

- merits

- enables

 

10 That department store is closing down and they’re having a big clearance ….

- insolvency

- bankruptcy

- liquidity

- sale

 

11 Collating all these pages is extremely slow and … work.

- exciting

- hardy

- laborious

- hardly

 

12 In some countries, traffic police can … instant fines on motorists.

- strain

- burden

- impose

- reside

 

13 Someone stole my credit card and … my signature.

- robbed

- imposed

- forged

- forfeited

 

14 These ancient buildings are an important part of our ….

- heritage

- inherit

- heir

- hermitage

 

15 Quality newspapers assume their readers are reasonably ….

- compiled

- compacted

- cultivated

- eluded

 

16 Shopaholics are a new problem, born of the … society.

- affirmative

- compiled

- affluent

- fitful

1. My car’s been … and is in good working order.

Overhauled

revised

reviewed

overdued

 

2. There was much traffic, it was impossible to cross the ….

route

way

Road

roadie

 

3. Buying in … can reduce unit costs.

amounts

Bulk

volume

weight

 

4. There was an … in Parliament when the Minister resigned.

Uproar

infusion

upscale

unsound

 

5. I phoned to ask how she was and they told me her … was unchanged.

potentiality

Condition

possession

complicity

6 The way they … business in the west has changed since they began to enter emerging markets.

do

make

do up

clear up

 

7 Ann is attending an interview this morning and she’s in a real ….

conditional

State

stash

span

 

8 Mr. Davis works for a/an … making organization whose aim is to encourage local people to start their own business.

no profit

no benefit

Non-profit

unprofitable

 

9. Does the idea of working abroad … to you?

appear

Appeal

like

attractive

 

10 Your paper is fine except for some minor ….

- afterwards

- alterations

- compliances

- composures

 

11 You have a real … for learning languages.

- facet

- facility

- exterior

- extension

 

12 We admired the … of spring fashions in the department store windows.

- alteration

- expose

- display

- interim

 

13 There was a … of people queueing for tickets.

- major

- mass

- bouquet

- massive

 

14 If ever you find you have an unexpected expense, you can always … some money from your savings.

- extract

- exit

- withhold

- withdraw

 

15 I drove my car into a wall and … it.

- fault

- wrecked

- injured

- inoculated

 

16 The train left the rails, but fortunately no one was ….

- damaged

- wound

- injured

- died

 

17 We’ve been through a bad economic period but recovery is now on the ….

- process

- path

- way

- row

18 Stonehenge was built in the … past, but no one knows exactly when.

- very

- far-fetched

- distant

- era

 

19 Professor Flynn’s … lectures attract large audiences.

- alive

- cowardly

- lively

- vividly

 

20 An … manner is a great social asset.

- urban

- impolite

- urbane

- polite

 

1 The way they … business in the west has changed since they began to enter emerging markets.

make

do up

do

consider

2 Ergonomics is the study of the design of furniture or office equipment and the … it has on how efficiently or comfortably people can work.

affect

effect

imply

respect

3 The heritage industry brings large numbers of foreign tourists to the country’s … and historic towns.

sites

signs

sins

sights

4 The economic … of government expenditure varies among countries most of which include major functional categories such as defense, education, social security, housing etc.

breakdown

breakeven

breakout

breakup

5 The level of complexity of governmental involvement in the economy has ….

raised

risen

arouse

arisen

6 When rich people buy a sports car, they generally do not expect it to be a …, but a luxury item.

quality

Mode of transport

mean of transport

investment

7 A … is a piece of machinery or furniture which is reliable and can be used to do a lot of work.

workhorse

quality product

vending machine

market stall

 

8 There are … who buy lifestyle products in order to make a statement about who they are.

accountants

tenants

raiders

Consumers

 

9 Companies need to … their target market and not to be distracted by attempting to reach customers not interested in their products.

focus at

influence on

Focus on

affect on

 

10 The pressure on companies to compete is higher when there are … competitors sharing strengths and weaknesses.

only a some

the number of

any of

A number of

 

11 The major determinant of competitiveness refers to a factor or element which has an … other factors or situations in the market.

Influence on

influence at

influence

influence over

 

12 Robert Schiller, who helped create the subfield now known as behavioral finance (and won a Noble prize), … that ideas about markets spread like an epidemic.

relies

creates

Reckons

effects

 

13 The initial coin offering boom is an outgrowth of the…, occasionally inscrutable world of cryptocurrencies.

Emerging

causing

becoming

vanishing

 

14 Enthusiasm for new markets or technologies frequently results in excessive optimism, which ultimately … reality in a spectacular crash.

pushes with

influences on

Collides with

collides to

 

15 According to Porter, the state of competition in an industry … on five basic competitive forces which determine the market’s potential.

Depends

affects

influences

implies

 

16 A situation which can cause problems … mistakes within an organization brought about by human errors is called operational risk.

due of

because

as a result

Due to

 

17 When you feel you want or need to be … a dangerous situation, you have an appetite for risk.

involved at

Involved in

entailed in

entailed at

 

18 The stronger the brand awareness towards a company is, the less chance their competitors have to... the market.

overtake

extend

takeover

Take over

 

 19 … means administration activities and functions where there is no direct contact with the client.

Open-space office

Branch office

Back office

Box office

 

20 To bring back in-house activities or functions that were previously outsourced means ….

reignite activities

reinstate activities


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