III. Insert the missing word

a) Look it__________in the directory.

b) He’s__________the other line.’

c) Putting you__________.

d) Listen__________the dialling tone.

e) He is not__________at the moment.

f) __________the line, please.

g) __________I help you?

IV. Choose the best answer for the phrase:

1) Can you put me through to

Mr. Romanov, please?

• Yes, they’ll come to Russia soon.

• So sorry to have troubled you.

• I’ll see if he is in the office at the

moment

2) Isn’t that Moscow then?

•Do you know the area code?

• I’ll check again.

• No, the number has changed.

3) You asked me to confirm

the dates of arrival.

• But there is no person of that name here.

• I’ll call again later.

• Yes, let me just get a notepad to write them down.

4) No, this isn’t the saving bank.

•Thanks, I’m glad that’s ok now

• Thanks, I can order what we need

then.

• Sorry, I may have dialed the wrong

extension.

5) Mrs Danilova asked me to call

this morning

• You’ve got the wrong number.

• Yes, that’s the best time for them.

• Thank you.

IV. Using the words and expressions you have studied try to explain the system of telephone dialing in our country.

UNIT 2. BUSINESS TRAVEL

READING

I. Before reading the text find the meaning of the words below in the dictionary. Learn them by heart

cabin staff comfort safety landing gear international travel hijack engine failure lightning strike

экипаж комфорт безопасность шасси международный полет угон отказ двигателя удар молнией

collision to book internal flight boarding card to leave the aircraft emergency exit landing

столкновение бронировать внутренний рейс посадочный талон покинуть самолет запасный выход посадка, приземление