Exercise 12. Which of the job-titles from the list would best describe the following?

administrator, Human Resources department officer, unskilled worker, director, executive personnel officer, public relation officer, safety officer, labourer, union official, boss

1. The person who represents the workers' interests in disputes with the management in a factory.

2. A person who has a high (but not the highest) position in a company and whose job it is to make important decisions.

3. An important person in a company who sits on the Board.

4. A worker whose job requires no special training.

5. A person generally in charge of the day-to-day administration in a company.

6. The person who makes sure there are no risks of accidents from machinery, etc.

7. A person whose job it is to keep an eye on the day-to-day work of other workers.

8. A person who does hard physical work.

9. The person who handles applications for vacant posts.

10. The person who gives out information to the press for a company.


UNIT 10. BUSINESS LETTERS

Letters are the most important means of communication because they officially represent your company. A letter which is badly typed on rather poor-quality paper with an old-fashioned letter head won't give your partner confidence in an organization which plays so little attention to its image. The three most important aspects of letter writing are the following: format, planning, style and tone.

Format. There are two main forms of layout of letters currently in use: the older semiblocked form and the newer fully blocked form. The latter is very widely used now. Both forms can also be used for handwritten letters.

Planning. There is a special order and place of principal parts of a business letter.

1. The date is typed in full on the right hand side.

2. The inside address - the address of the company written to - is stated
on the left hand side.

3. The salutation depends on if you know your correspondent or not. You write "Dear Sir" or "Dear Madam" if the name of your correspondent is unknown for you. You write "Dear Mr. Brown" or "Dear Mrs. Brown" if you have formal relations with your correspondent. But if you know him or her
very well you can start your letter with salutation "Dear John" or "Dear Betty".

4. The beginning of the letter. In the first paragraph you can set up the tone for the rest of the letter. If you are answering the letter of your correspondent you should thank him for the letter and indicate clearly the date and the subject of that letter. If you are not replying to a letter you should state straight away what your letter is about.

5. The body of the letter. Every letter should deal with only one subject. It should be simple, clear, logical and polite.

6. The ending of the letter. The closing paragraph is the last of your letter. It should give a summary of everything written above and show your positive attitude to the future cooperation.

7. The complimentary close depends on the salutation of your letter. If your salutation was "Dear Sir" then the complimentary close should be "Yours faithfully". If your salutation was "Dear Mr. Brown" then your complimentary close would be "Yours sincerely".

8. The signature is put below the complimentary close, then goes your name in full and your position.

LAYOUT OF ENVELOPES

Sender’s address Stamp(s) Postal remarks Recipient's address  

LAYOUT OF AN OFFICIAL LETTER

  The date
1. The heading
2. The inside address
3. The salutation
4. The body of the letter
5. The complimentary close
6. The signature
Wayne State University Law School Detroit, Michigan 48202 USA Stamp(s)   VIA AIR MAIL   Bank of Foreign Economic Affairs of Russia Novokirovsky Prosp. 15-31 Moscow Russia    

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