Organizational Control Systems

-Management Processes

¨ Strategy and objectives

¨ Policies and procedures

¨ Selection and training

¨ Performance appraisal

¨ Job design and work structures

¨ Performance modeling, norms, and organization culture

-Compensation and Benefits

¨ Attract talented people and retain them.

¨ Motivate people to exert maximum effort in their work.

¨ Recognize the value of their performance contributions.

-Employee Discipline

¨ Discipline is defined as influencing behavior through reprimand.

¨ Progressive Discipline ties reprimand to the severity and frequency of the employee’s infractions.

¨ Positive Discipline tries to involve people more positively and directly in making decisions to improve their behavior.

The “Hot Stove Rule”

To be Effective Discipline Should be:

· Immediate

· Focus on activity not personality

· Consistent

· Informative

· Occur in a supportive setting

· Support realistic rules

-Information and Financial

¨ Activity-based costing - the true cost of all products and services.

¨ Economic value added - examine the value added by all activities.

¨ Understand the implication of key financial measures of (ratios) organizational performance

Operations Management and Control

-Purchasing

¨ Economic Order Quantity

automatic reorder points

¨ Just-In-Time Scheduling

-Project Management

¨ Program Evaluation and Review Technique (PERT) - Identifies and controls the many separate events in complex projects.

-Statistical Quality Control

¨ Based on the establishment of upper and lower control limits, that can be graphically and statistically monitored to ensure that products meet standards.

Conclusion

The managerial function controlling always maximize the use of scarce resources to achieve the purposeful behavior of employees in an organization. In planning stage, it is decided that how the resources would be utilized but whereas in the controlling stage it is observed that whether the resources are being utilized in the same way as planned or not. Thus, control completes the whole sequence of management process.

Control questions:

1. Can you give the definition of controlling?

2. Give more information about “Hot Stove Rule”.

3. What do you know about organizational control systems?

4. Give the information about types of control.

5. What do you know about effective controls?

Literature

1. English for economists and managers: textbook/ O. V. Ulyanov, S. V. Grishin; yurginskiy technological Institute. – Tomsk: Publishing house of Tomsk Polytechnic University-theta, 2011. – 111 p.

2. Besanko D.A, Brauetugam R.R, Gibbs M.J Microeconomics,2011, Chicago

3. Griffiths A, Wall S.Economics for business and management,2011, England

4. Varian H.R. Intermediate microeconomics,2010, University of California at Berkeley

5. Boyd, W. Harper. Marketing Management.- Boston, 2010

 

Marketing

The purpose: Consider the main aspects of marketing, marketing evolution and process, marketing approaches and customer orientation SIVA

Key words: marketing, customer, marketing process, evolution, SIVA, research, control, development

Questions:

11.1 Definition of marketing and marketing evolution

11.2 Marketing process

11.3 Marketing Approaches and Customer Orientation SIVA