TASK 3. Define the type of the presented business letters. Comment on your choice

Контрольная работа по дисциплине

«Иностранный язык для специальных целей»

Вариант 2

Составители: Гуд В.Г., Унуковская А.Ю.

TASK 1 Below you will see four common situations that people encounter when they are writing a formal letter. Choose the sentence or phrase (A, B or C) that would be most appropriate in each situation. Comment on the answer.

You have applied for a job, but you would like the company to send you more information. What will you say?

A. I would be grateful if you would send me more information.

B. I want you to send me more information.

C. Send me some more information, if you don't mind.

In a letter you have written to a company, you tell them that you expect them to reply. What will you say?

A. Write back to me soon, please.

B. Please drop me a line soon.

C. l look forward to hearing from you soon.

In a letter you have written, you want the recipient to do something and are thanking them in advance of their action. What will you say?

A. Thank you for your attention in this matter.

B. Thanks for doing something about it.

C. I am gratified that you will take appropriate action.

The company you work for has received an order from another company and you are writing to them to acknowledge the order and let them know when you can deliver. What will you say?

A. About the order you sent on 12 January for...

B. I would like to remind you of the order you sent on 12 January for...

C. With the reference to your order of 12 January…

TASK 2. Look at these sentences and decide if they are true or false. Comment on your answer.

1. In a formal letter, you should always write the date in full (e.g., 1 April 2000 and not 1/4/00).

2. In a formal letter, you should always put your full name (e.g., James Harcourt and not J. Harcourt) after your signature at the bottom of the letter.

3. Formal letters do not need to be broken into paragraphs. It is acceptable to write them as one continuous paragraph.

4. In a formal letter the close and the closing paragraph are the same structural elements.

TASK 3.Define the type of the presented business letters. Comment on your choice.

Dear Vendor,

Enclosed please find the most current Vendor Shipping and Compliance Manual for CBAC RETAILERS. This manual, which was revised January 1, 2003, will be effective immediately. The goal of this manual is to facilitate the process of shipping from the vendor to our Property Warehouses and ultimately to our selling floor.

On November 22, 2002, CBAC RETAILERS employed the service of Bicktech Software to act as our third-party logistics provider, and assist us with our inbound transportation. Please see pages 24 & 27 for detailed instructions.

You will also find included a Vendor Information Sheet for you to update and return with the Response Form.

If you have any questions regarding this packet, please contact the appropriate CBAC Retailers Buyer designated on the contact list. Please fax the Response Form to (xxx) xxx-xxxx to the attention of Corp. Retail Accounting. Please send your Response Form by February 3. Failure to fax the Response Form does not preclude you from receiving a charge back for violations incurred. Thank you in advance for your cooperation.

Sincerely,

October 30, 2002

Dear Customer Service Rep:

I recently bought a pair of hiking shoes (item # 4507F) from your catalog. I’ve tried walking in them twice now and I am unhappy with their performance.

Your catalog states that the shoes “conform beautifully” to the foot. They aren’t doing so for me! These shoes have been very uncomfortable and each time I wore them, I’ve gotten blisters.

Per your 100% satisfaction guarantee, please send me a shipping label so that I can return the shoes to you at no cost to me. Since I do love your other products, I’d be happy if you gave me a credit towards a future purchase.

I look forward to receiving my shipping label sometime next week.

Regards,

January 17, 2002

Dear Frank:

On December 13, we requested information on your chocolates, and your brochure was delivered to our office on December 16.

Thank you for the manner in which you expedited this information to us. You are to be commended. We do have one question regarding your new selection. What is the minimum purchase order for the truffles? I will be looking forward to your response.

Very truly yours,

Vince Sanders

Sanders Printing

Anytown, USA

Dear Mr. Sanders:

We are a small ad agency — new, but growing rapidly. And as our client roster expands, so has our printing needs — and we are looking to work with a reliable, quality printer in the area. You came highly recommended.

As you know, ad agencies, especially small ones, buy and resell a lot of services — especially media and printing — on behalf of their clients. Therefore we are looking to do business with you on a net 60-day credit basis.

Our business account is #00000 at State Bank. We pride ourselves on paying our vendors on time, and I have enclosed references from three of our vendors. Feel free to call them, and let me know if you need other references.

We have an immediate brochure project that will be ready to go to press within 3 weeks. If we can pay you net 60 days, we would like to make this our first project with you.

Please let me know immediately whether you can accommodate us — we have a lot of printing jobs coming up and need a printer we can rely on. And I believe that Sanders Printing can meet that need for us.

Sincerely,

Jill Raymond

Raymond Advertising

Dear Mr. Shore:

Since you’re unable to pay back the full $1,000 you owe us at this time, we are offering you an affordable payment plan.

Just send us $50 a month for 20 months. You indicated that that the $50 is an affordable amount, and we in turn are willing to accept these monthly payments in lieu of receiving the entire $1,000 now.

A booklet of monthly payment coupons and packet of payment envelopes is enclosed. Just send one in with your $50 check on the first of each month. There will be no mark on your credit history, as long as you follow this procedure. And we are not charging interest on your account.

It is important for you to make your payment each and every month. If there is a problem, call us. Otherwise, we will presume your acceptance of this offer and expect your payment on the first.

Sincerely,

Kim Rogers

Dear Mr. Smith:

I am sure that you value having a good name with the investment community. I am surprised that you continue to send me payment notices, since I was offered a free trial of your newsletter.

I have repeatedly indicated that I have no interest in the Buying/Selling newsletter. I have repeatedly marked cancel on your invoices as your initial offer indicated. Enclosed, please find that original offer. As your offer indicates, “This will end the matter — with no cost to me.”

Wouldn’t [the editor] be embarrassed to learn that annoying collection letters were sent to individuals who took him at his word?

I expect this matter to end now.

Sincerely,

Kelly Jacobs

TASK 4. Which of the following is the best way to arrange these sentences?

A: Kindly acknowledge the receipt of the cheque.

B: Your letter containing information regarding pending bills has been duly received by us.

C: Please find herewith a cheque No. 601234 for Rupees Eighty Thousand dated Jan. 19^th, 2009 drawn on State Bank of India.

D: We are sending a cheque with the total amount of all bills due.

1) ABCD

2) CADB

3) DABC

4) BDCA

TASK 5. You are the author of the book “ Last Minute Meeting”. And you want it to be included in a catalogue of CFCE Education Foundation. Write a letter to Helen Cornel, Executive Director.