double arrow

TASK 3. Define the type of the presented business letters. Comment on your choice


Контрольная работа по дисциплине

«Иностранный язык для специальных целей»

Вариант 3

Составители: Гуд В.Г., Унуковская А.Ю.

TASK 1. Below you will see four common situations that people encounter when they are writing a formal letter. Choose the sentence or phrase (A, B or C) that would be most appropriate in each situation. Comment on the answer.

In a letter, you explain that the recipient can contact you if they want more information. What do you say?

A. Give me a call if you want some more information.

B. If you would like any more information, please do not hesitate to contact me.

C. If you would like any more information, why not get in touch?

You began a letter with the recipient's name (e.g., Dear Mr. Smith). How do you end the letter?

A. Yours faithfully.

B. Yours sincerely.

C. Best wishes.

You did not begin the letter with the recipient's name. How do you end the letter?

A. Yours faithfully.

B. Yours sincerely.

C. Best wishes.

You are writing a letter to the company, which is a partnership. How will you begin your letter?

A. Dear Mr Smith & Co

B. Dear Messrs Smith & Co

C. Dear Sirs

TASK 2. Look at these sentences and decide if they are true or false. Comment on your answer.

1. In a formal letter is signed on behalf of the sender (Mr Trevor Jones) by his secretary (Natasha Parker), it is necessary to add the abbreviation ‘c.c.’ before the name of the person on whose behalf the secretary is writing.

2. A formal letter generally contains three parts of the main body.

3. When a letter is sent ‘For the attention of’ a particular person, it is considered correct to address the salutation only to the person named (Dear Mr Brown).

4. A letter-order should always be accompanied by a cover letter stating the purpose of sending.

TASK 3. Define the type of the presented business letters. Comment on your choice.

Dear Anne:

On May 18, I rented a 2 hp gas cultivator/tiller at your Rockland location. Joel, the sales clerk, assured me that it was in working condition and that all the parts I needed were included in the box.

I am disappointed because the tiller was useless. The blades were dull, the engine kept sputtering, and the edging attachment was missing. This is in breach of the contract I signed with your company.

When I brought the tiller back to Rockland, Joel was totally unconcerned about my problems and basically did nothing to right the matter. In fact, he made it clear that I was an annoyance. I was very disappointed.

To resolve the problem I request that you refund my money and allow me to rent another tiller that is in good working condition. Enclosed is a copy of my receipt and contract.

I look forward to hearing from you and to a resolution of this problem. I am expecting a call from you next week and if I don’t hear from you, I will be contacting the Better Business Bureau. Please contact me at the above address or by phone [give numbers].

Yours sincerely,

Dear Carol:

I am a customer of longstanding — my home being almost completely furnished with your appliances, including an electric refrigerator, washing machine, etc. I have always felt that your merchandise was thoroughly reliable, and still do. But unless the mistakes that have been so common in my orders lately are eliminated, I will be forced to take my business to some other concern.

The nuisance of having to send things back is getting to be just a little too much. The last three orders have all had mistakes made in items sent.

The first was a coffee percolator instead of a coffee warming pot. This I sent back, and it was corrected. The second was a three-quart Corningware casserole dish in place of the two-quart I ordered and paid for. I needed the casserole dish, so I gave you the $14.98 rather than wait for the adjustment. The last mistake was sending two jigsaw blades instead of the two saber-saw blades ordered.

These were three successive shipments. Your percentage of error seems to be too high.

For your own information, you have already lost several accounts (my own friends and family) because of similar mistakes. So it might be wise to eliminate the cause of these mistakes, and save more of your customers — including me.


August 20, 2003

Dear Rob:

Your advertisement in the June issue of Groom and Bride magazine is of great interest to us. We would like to know more about the products your firm offers and would appreciate receiving your wholesale price list and information regarding terms, ordering policy, and discounts on volume purchases.

It is our desire to offer our customers the widest selection possible of [type of product]. Since we are always interested in new products that fall within that area, we request that you send us information.

We look forward to your prompt response. Thank you.

Very truly yours,

XYZ Telecommunications

22 East First Street

Anywhere, USA 00000

RE: $25,000.00 Business Credit Line Renewal

Account #:000-00000-00

LWB #: 000000

Starter Credit Association is pleased to inform you that the above line of credit has been automatically extended for an additional year because of your valued relationship and excellent payment record with the association. Except as expressly provided in this letter, all other terms and conditions of the above-referenced Line of Credit will remain in full force and effect.

As stated in your Promissory Note, at some point during this 12-month renewal period, the balance owed on the line of credit must be reduced to $100.00, or less, for 30 consecutive days.

Please return your check in the amount of $50.00 within the next 30 days for the renewal fee in the enclosed envelope to: Attention Business Credit Solutions, Post-Closing Department, Starter Credit Association, 30 South College St, Anywhere, USA 00000.

We would like to express our appreciation for your business. If you need further assistance; please do not hesitate to call me at (800) 000-0000 option 1, then option 3.


Daniel Bond

Client Specialist

Dear Mr. Rosa:

I am late paying your invoice #548 for an embarrassing reason: I find my bank account short of funds to cover the amount due in full.

So instead of ducking you, and ignoring the bills and statements you send, I want to make an effort to pay the bill in full. Can you give me the time to do it?

I have enclosed $100 as a good-faith gesture. I can, with difficulty, manage to send you another $100, every six weeks or so, until the invoice is cleared up. Please let me know if that works for you.

I hope that you will accept my suggestion. I simply do not have the funds to pay more, and I am sure you would rather help a customer maintain her good credit and standing with your store, rather than dun someone who has shopped with you for over a decade.


Pamela Hess

Dear [NAME]:

Your Buying/Selling newsletter subscription premium is now due.

To keep your newsletters coming and prevent your account from falling into areas simply mail the attached invoice to us, along with your payment, today. (A postage-paid reply envelope is provided for your convenience.) Or, to pay by phone with a credit card, call toll-free at 800-000-0000.


Bernie Tate

Circulation Director

P.S. If there is a question or problem with your subscription, please call Jane Searles, Account Manager, toll-free at 800-000-0000.

TASK 4. Which of the following is the best way to arrange these sentences?

A: I have pleasure in enclosing two Takto cartridges as a replacement for the Anis ones you have been unable to use.

B: We would be glad if you would return the cartridges you have been sent.

C: With apologies again for the inconvenience this has caused you.

D: I am sorry that you have experienced a problem for which I can at present offer no explanation. We have never had such a problem before.





TASK 5 .Write a letter to the Information Officer at the TAPE Information Office asking for information about Tertiary Preparation Certificate.


Сейчас читают про: