The reasons for placing trial orders

Trial orders are placed when a client is not sure of the quality of an article and wants to see it for himself. If they turn out good, he may place a bigger order.

What is a repeat order?

In some branches it is customary to place repeat orders for identical goods.

What do order-sheets contain?

Order-sheets (order-forms, order-notes, indents) are printed forms, numbered consecutively and usually containing instructions as to time and place of delivery, make-up, packing, marks, mode of sending, insur­ance, etc.

What is an order usually accompanied by?

A covering letter is preferable as it allows you the opportunity to make any necessary points and confirm the terms that have been agreed.

What can be mentioned in a cover letter?

- Opening - Explain there is an order accompanying the letter.

- Payment - Confirm the terms of payment.

- Discounts - Confirm the agreed discounts.

- Delivery -Confirm the delivery dates.

- Methods of delivery - you should advise the firm as to how you want the goods to be packed and sent to ensure prompt and safe delivery

- Packing- Advise your supplier how you want the goods to be packed.

- Closing

13.7. The reasons for refusing an order:

- Out of stock - You may be out of stock of the product ordered, or indeed you may no longer make it. Note that, in either case, you have an opportunity to sell an alternative product, but remember not to criticize the product you can no longer supply.

- Bad reputation The customer may have a bad reputation for settling their accounts or, in the case of a retailer of, say, electrical or mechanical products, may have offered a poor after-sales service which could in turn affect your reputation.

- Unfavourable terms The supplier may not like the terms the customer has asked for

- Unfavourable discount

- Unfavourable payment

- Size of order The quantity required might be too large or too small.

Complaints

What is a complaint, its objective and scope?

A complaint letter, also known as a claim, advises a business that an error has been made or that a defect has been discovered.

The objective is to provide detailed information regarding the error or defect and to request some sort of compensation for defective or damaged merchandise or for inadequate or delayed services.

The scope of a complaint letter should include only the relevant facts validating your claim and a request that appropriate corrective steps should be taken. The scope may also detail the options that you are willing to accept in satisfaction of the claim.