2015-09-06
144
Translate into English.
1. Продавець у відділі електротоварів був не дуже ввічливим: не відповідав на мої запитання, тому я написала листа-скаргу.
2. Хороший магазин побутової техніки повинен задовольняти зростаючі потреби покупців: виставляти на продаж тільки надійні речі, якими можна довго користуватися, і які мають гарантію.
3. Якщо ви придбали товар з дефектом, ви можете відшкодувати свої гроші або обміняти товар, за умови, що ви зберегли касовий чек.
& Reading
Have you ever written a letter of complaint? Read Mrs C. Jones’ formal complaint and find out the reasons for writing the letter.
| 16 Manor Road, Harpole, Hants. 22nd January The Sales Manager, Sparks Electrical Suppliers Ltd., 13 South Street, Southampton. Dear Sir, On Tuesday you sent one of your fitters to install the dishwashing machine we purchased from your company recently. Although you had assured us that we would not have to pay extra for installation, your workman told us that we had to have a new tap and various electrical fittings before he could connect the machine up. Naturally we had to take his word for it, and we told him to carry out the necessary work. The bill he presented us with afterwards seemed exorbitant, so we went through it and checked the prices of the items. We found that elsewhere the identical articles were little more than half the price he had charged us. Moreover, we have since discovered that we need not have had a new tap at all. We trust, therefore, that at your earliest convenience you will send us another man to exchange the new tap for the old one again. We also hope that, after examining the enclosed bill carefully, you will see to reduce the prices considerably, as well as to deduct the new tap. Yours faithfully, Mrs C. Jones |
How does the customer introduce the subject matter? What is the real cause of the complaint? What does the customer want Spark Electrical Suppliers Ltd. to do?
? Writing
