Conversation

Broker: Hello, is that Rossexport? This is Mr. Sompson speaking. Is Mr. Ivanov there?

Manager: Mr. Ivanov speaking.

Broker: We have an enquiry for about 5,000 tons of wheat on sample 4 but it is impossible to obtain your price limit.

Manager: What figure can you get?

Broker: I think not more than 32 pounds although we are doing our best.

Manager: This parcel is of special quality. Don't sell this wheat below 33 pounds, please.

Broker: But this means ten shillings above the price of the last parcel.

Manager: The difference is quite reasonable considering the high quality of the wheat.

Broker: There's another difficulty. Buyers want December shipment instead of January.

Manager: Offer them, please, 15th December — 15th January. Should they insist on December shipment, call us again and we'll see in the meantime whether we can arrange tonnage. And what about barley?

Broker: There's little demand just now, as there are large stocks of maize in Liverpool. Besides, large shipments of maize are expected from the States.

Manager: But you've heard of our sales of barley in Rotterdam and Antwerp, haven't you?

Broker: Yes, I have, but the situation is different here. I'm expecting a bid from a large manufacturer of feeding stuffs. May I agree to January shipment?

Manager: Yes, you may.

Broker: All right, I'll call you up again to-morrow. Goodbye.

Manager: Good – bye.

[1] adjusting of complaint – урегулирование конфликта

[2] refusing a complaint - отклонение рекламации