Exercises

Exercise 1. Choosing from the words below, label the parts of the letter.

Date

References

Concluding paragraph

(Typed) signature

Position / title

Main paragraph

Letterhead

Salutation

Introductory paragraph

Recipient's address

(Sender's) address

Complimentary ending

Enclosure (abbreviation)
Signature

1. Widgetry Ltd.

2. 6 Pine Estate, Westhortet, Bedfordshire, UB18 22BC Telephone 901723456 Telex X238 WID Fax 9017 67893 Michael Scott, Sales Manager Smith and Brown plc.

3. Napier House
North Molton Street
Oxbridge OB84 9TD.

4. Your ref. S/WID/15/88
Our ref. ST/MN/10/88

5. 31 January 200...

6. Dear Mr. Scott,

7. Thank you for your letter of 20 January, explaining that the super widgets, catalogue reference X-3908, are no longer available but that ST-1432, made to the same specifications but using a slightly different alloy, are now available instead. Before I place a firm order 1 should like to see the samples of the new super widgets. If the replacement is as good as you say it is, I shall certainly wish to reinstate the original order, by placing an order for the new items.

8. Apart from anything else, I should prefer to continue to deal with Smith and Brown, whose service has always been satisfactory in the past. But you will understand that I must safeguard Widgetry's interests and make sure that the quality is good.

9. I would, therefore, be grateful if you could let me have a sample as soon as possible.

10. Yours sincerely,

11. John Brown

12. Simon Thomas

13. Production Manager

14. Enc.

Exercise 2. This second letter has been revised so many times by Mr. Thomas that it has become all mixed up, and his word processor has failed to reorganise it. Arrange the letter so that everything is in the right place. The first point in the letter is:

(1) Simon Thomas

(2) Widgetry Ltd.

(3) 6 Pine Estate, Westhortet, Bedfordshire, UB18 22BC
Telephone 9017 23456 Telex X238 W1D Fax 9017 67893

(4) I look forward to hearing from you

(5) Your ref. MS/WD/22/88
Our ref. JB/MS/48/88

(6) Yours sincerely

(7) James Bowers, Sales Manager
Electroscan Ltd.

Orchard Road Estate,

Oxbridge UR8410SP

(8) Production Manager

(9) Thank you for your letter. I am afraid that we have a problem with your
order.

(10)6 June 200...

(11)Unfortunately, the manufacturers of the part you wish to order have
advised us that they cannot supply it until September. Would you prefer
us to supply a substitute, or would you rather wait until the original
parts are again available?

(12)Dear Mr. Bowers