Beginning of the letter (начальный абзац)

Your beginning should be eye-catching because it is important to get attention and interest early on in the letter, to get a positive reaction from your readers, and you need to make them want to read your letter.

Here are possible alternatives:

I was delighted to receive your letter of 3 July about …..

I was very sorry to hear from your letter of 3 July that ……

Thank you for taking the trouble to write and tell me about ……

I have thought carefully about the points you raised in your letter of 3 July and …..

Body of the letter (текст письма)

It should be logical flow through the letter to the end. The body should be brief, clear and direct.

Ending of the letter (заключительный абзац)

Your closing paragraph is as important as your opening. This is the last thing your correspondent will read, and the last impression he or she will have of you. You should use in two purposes: 1) to summarize your position, 2) to indicate any action that needs to be taken, and by whom.

Here are possible alternatives:

I hope this has helped you to understand our position.

These are problems, I would like to review when we meet.

I think you will agree that this is a very special offer.

I am sure you will appreciate our concern over this matter.

I look forward to a long and profitable business relationship.

I will thoroughly investigate the problem and contact you as soon as possible.

If you need any other information, do let me know.

Thank you for your co-operation.

Complimentary close (заключительная формула вежливости)

Yours faithfully

Yours sincerely

With kind regards

With best wishes

The signature (подпись)

The name of the signatory

Sometimes a letter may be dictated by one person, but signed by another, usually a secretary. For example the Sales Manager might dictate a number of letters before going off on business trip, and leave them to be typed and signed by secretary. In that case, the signature would look as follows:

Pp Nicola Dunnet

Diana Childs

Sales Manager


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