Management. Definitions and principles. Exercise 1.Revise the active vocabulary from the unit

Exercise 1. Revise the active vocabulary from the unit. Create a sentence for the each word or word group given.

Office productivity, targets, standards of performance, corrective action, strategic planning, concern, merchandise, consistent, to measure, input, ongoing, to emphasize, accuracy, flexibility, timeliness, reward system, to assess, benchmarking, continuous improvement, hierarchy, to generate compliance, feed forward control, concurrent control, feedback control, input quality, end product, strategic objectives, quality circle, total quality management, outsourcing, bureaucratic control.

Exercise 2. Study the following words and word groups concerning control and total quality management. Match them with their definitions. Find their Russian equivalents in your bilingual dictionary and do the exercise that follows.

1. specifi cations (specs)	a) no faults at all
2. dimensions	b) doing sth again
3. conformity	c) with no correcting mistakes later
4. zero defects	d) quick random examinations during production to ensure everything is going well
5. right first time	e) a detailed description of a product including its design, the materials used, etc.
6. reworking	f) improvements
7. spot checks	g) correspondence or likeness in form or appearance
8. enhancements	h) the recognized methods of correctly running businesses or providing services
9. mystery shoppers	i) a complete restructuring of an organization
10. best practice	j) size
11. business process reengineering	k) people who pretend to be shoppers to check service in shops