Business Etiquette. Telephoning. Business Letters

 

X 1 points) Business etiquette. Choose the best responses. Write your answers in the boxes.

 

1. Would you like some coffee?	(A)No, thanks. (B)Mineral water, please. (C)That's fine.
2. Here's your tea.	(D)Please. (E)Excuse me. (F)Thanks.
3. Can I call you back later?	(G)Yes, call me. (H)Yes, please do. (I)Of course, yes.
4. I'm in marketing. What about you?	(J)Oh, I live in London. (K)Well, I work in Sales. (L)Oh, I've been here for years.
5. This is Mr Green. He's the Production Manager.	(A)Ah, that's interesting. (B)Is that one of your colleagues over there? (C)Oh, I haven't met him.

 

A	F	H	K	A

2.2. (4 points) Decide on the missing part of the letter. Write your answer (letters A, B … or E) in the box.

 

______?_______ MEMORANDUM TO: FROM: DATE: SUBJECT: It's that time of year again. As you all know, Christmas is our busiest season of the year. Every year it is a struggle for management and supervisors to find the time and energy to organize a staff Christmas party. This year, we have decided to postpone the Christmas party until after our busy season. Party Details Date: Second Saturday in January Theme: Beach Food: Caribbean Special events: Karaoke and dancing We apologize that the celebration will have to wait until the New Year, but we guarantee that it will be worth the wait. Anyone interested in volunteering to help out with the event is encouraged to call Lucy, our events coordinator. Lucy's cell phone number is 222-3098. Please contact Lucy outside of business hours regarding this matter. Thank you. T.C.

 

(A) All Staff

(B) CHOCOLATE HEAVEN EMPORIUM, Inc.

(C) Management T.C.

(D) December 9th, 20--

(E) STAFF CHRISTMAS PARTY

B	A	C	D	E

Points) Telephone conversation. The following dialogue is in the wrong order. Rearrange it to make a natural flow of conversation. Write your answers in the boxes. Translate the conversation into Russian.

 

A: Yes, thanks. How is business, Mr. Hunt?

B: Let me look into my diary. I’m sorry. I’ve got an appointment for that day. Let’s meet on Wednesday at 10 then.

C: Yes, hold on, please. I’m putting you through.

D: Good morning. Green & Co.

E: Good morning, Mr. Green. Hunt speaking. I’m glad I’ve got you on the phone. I hope you are well.

F: Good. Thank you. Good bye!

G: Good morning! This is Robert Hunt of Hunt & Co. I wonder if Mr. Green is available.

H: Very good, thank you. The fact is, Mr. Green, I’ve received your draft contract by fax. I’d like to meet you on Thursday at 10 and discuss it.

I: Green speaking.

 

D	G	I	E	A	H	B	C	F

Раздел 3.

Reading and comprehension.

X 1 points) Read this text in which someone is describing the different people who work in her company, then match the names of the different people with their positions. Write your answers in the boxes.

 

Let me tell you about some of the other people who are currently working in my company. First of all, there's Anne Kennedy, who is appointed by the shareholders to help run the company. She spends a lot of time working with Ronald Anderson, who makes sure the company is running efficiently, and he has to answer to Elizabeth Watkins, who is the most important director in charge of the company. Susie Farraday works for Ms Watkins, and she performs various secretarial and administrative duties for her. Alan Johnson presides over the company's board meetings, and Brian Larrs attends the board meetings only to give advice.

 

1: Anne Kennedy 2: Ronald Anderson 3: Elizabeth Watkins 4: Susie Farraday 5: Alan Johnson 6: Brian Larrs

A: chairman B: chief executive officer C: company director D: graduate trainee E: managing director F: non-executive director G: personal assistant

 

E	B	C	D	A	G