Arranging an appointment by telephone

What date would be convenient for you?

What time would suit you?

Would Monday at 10.30 suit you?

Is the 5th March at 6 p.m. convenient?

How about 10 a.m.?

Tuesday the 8th of July would be good for me.

Monday`s bad for me, I`m afraid.

That sounds fine.

Yes, that would be good for me.

I think that should be possible.

1. Work in pairs.

 

Partner 1
You`re Melanie Smith. You have applied for a job as Team Leader at the London call centre. Today is Monday, 28 August. Call Jenny Mills, Personal Assistant, to arrange a convenient date and time for an interview this week or next. Look at your diary and your notes before making the phone call.  
AUGUST/SEPTEMBER
Mon Tue Wed Thu Fri Sat Sun
Meeting 2-6 pm     Night shift 10pm-6am   Night shift 10pm-6am   Night shift 10pm-6am    
  Dentist 4 pm   Training course, Reading   Training course, Reading   Training course, Reading   Training course, Reading     To South Africa

 

Notes for telephone call to Jenny Mills

- Can’t make next week – running training course

- Holiday 10–24 Sept (taking children to visit parents – conflict with assessment centre?

- directions to office?

- parking?

 

Partner 2
You`re Jenny Mills, Personal Assistant at the London call centre. You are responsible for arranging and carrying out interviews for the new call centre positions. The best candidate so far for the position of Team Leader is Melanie Smith, who is going to call you to arrange an interview. Use your notes and this extract from your calendar to deal with the phone call and to make an appointment for an interview next week, ideally on either 7 or 8 September (Today is 28 August).  
AUGUST/SEPTEMBER
Mon Tue Wed Thu Fri Sat Sun
        Business Trip to Italy   Business Trip to Italy    
  Meeting 10–12 am           Interviews   Interviews      

Probable candidate:

- Give directions to office.

- She should bring application form to interview.

PART 3

WRITING

WRITING AN INVITATION

 

1. Work with a partner and discuss the following questions:

1) Have you ever been to a big corporate event;

2) What entertainment was there;

3) Did you enjoy it?

2. Your company is organizing a day to celebrate its 25th anniversary. A memo has been sent to all staff with ideas for entertainment during the day. Which of the following ideas are the best:

Music

a string quartet, a jazz band, or a punk band

Entertainment

a comedian, a magician, or a hypnotist

Food

a buffet, a gala banquet, or celebrity chefs

Corporate

The CEO talking about the history of the company, the marketing manager talking about

new products, the sales manager presenting last year’s figures, or a guided tour of all

departments.

 

3. Read the invitation quickly. Which ideas from 2 are mentioned? Would like to attend the day? Why? / Why not?

 

Dear Sir / Madam

 

1) As a valued customer of GAS holdings, it is our pleasure to invite you to our 25th anniversary celebration day.

2) We have organized a programme of entertainment that will take place on Saturday 31st October to celebrate the founding of our company.

3) 25 years of GAS – Saturday 31.10

 

09.00–10.00: Official opening

Opening speeches by the CEO and special guests.

10.15–11.45: Musical performance

A special performance by the world-renowned ‘Punk rules’.

12.00–13.30: Lunch

Enjoy a buffet lunch prepared by celebrity chefs.

14.00–16.00: How it all began

A guided tour of GAS along with a detailed explanation of how the company became successful.

19.00–late: Gala dinner and dancing

 

End the day in style at the Royal Hall where the Lord Mayor will host a gala banquet.

 

4) You are invited to attend for the whole day, but it is also possible to attend for only part of the day. Since numbers for some of the events are limited, we advise you to reply to this invitation as soon as possible. In order to secure your place, please send an email to confirmation@gas.org.

5) We hope to be able to welcome you to the event.

Yours faithfully

Sean Williams

CEO, GAS holdings

4. Read the letter again and answer the following questions:

1) Why is the person being invited to the celebration?

2) Does the person have to be there for the whole day?

3) Why should they reply as soon as possible?

4) What is the function of each section of the invitation (1–5)?

  1. In which section of the invitation (1–5) could phrases a–g be used:

a) We look forward to seeing you there.

b) We would like to invite you to …

c) We would be grateful if you could confirm your attendance by the 24th October by email.

d) May we take this opportunity to invite you to …

e) We hope you enjoy the day.

f) As you can see from the enclosed programme …

g) The event is taking place on the 31st October at the Millennium Centre in Cardiff.

  1. Write a programme of events for a celebration day at your company.

7. Write an invitation to the event. Exchange invitations with a partner. Read the invitation. Would you like to go to the event?


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