2020-09-28
91
Objectives: In this unit students will:
- learn common phrases used for choosing a trip, buying and selling tickets;
- take part in role-plays to practice booking tickets and trips, making offers and requests.
Task 1. Read the phrases and practice saying them:
| Choosing a trip: | Helping client to choose: | |||
| I’d like to go on a trip to Europe. What trip do you recommend? What is the weather there? What is it famous for? Are there any special customs? Is the hotel accommodation included in the trip price? Is the flight included? | Where would you like to go? I recommend visiting …. This place is famous for its castles/nature/cuisine/celebrations/ theatres. What star hotel would you like to stay in? The best place to go this season is …. Next month is the best time to go there. | |||
| Choosing excursions: | Helping client to choose: | |||
| Do you have a full-day tour to Stonehenge? I would like to have some action-packed tour to ancient castles. I don’t want to be in a crowd, can I have an early or late-access tour? I would like to visit royal attractions: castles, residences, palaces. | This tour includes three excursions, you’ll need to pay extra if you want to visit something else. Our guides work in two languages. This place is off the beaten track. Several days of olive picking will make this a trip of a lifetime. In this 11-hour couch tour you can leave the city behind and enjoy nature. | |||
| Buying a ticket: | ||||
| Travel agent: | Customer: | |||
| Are you travelling alone? Will this be one way or return? When would you like to depart? When would you like to return? Do you mind a stopover? Would you like to have a direct flight? Would you prefer economy, business or first class? What time of day would you like to fly?
Do you have a preferred airline? I will check the price and availability. There are several seats still available. | I need a ticket to Athens, Greece. I would prefer Wednesday and would like to return next Tuesday. There will be two of us: one adult and a child. Is there a sleeper train from Paris to Rome? Can I get a student discount? Do I have to change trains? Do I have to bring my bags on the bus or the bus has a baggage compartment? Can I get a refund for an unused ticket? If I buy my ticket in advance, will it be cheaper? | |||
| Client making changes: | Travel agent approving changes: | |||
| I would like to change the flight date. I want to depart two days later by the same flight. How long do you think it will take you to sort this out? | What change would you like to make? Could you tell me the flight number and the date of flight please? Can I contact you later? | |||
Task 2. In pairs take part in a role-play at the travel agent's. Follow the instructions below.
Level 1
Time 5 min.
| Customer | Travel agent |
| A: You have come to the travel agent's because you are planning a honeymoon. | B: Recommend three options and describe each of them. |
| A: Ask at least three questions about the tours. | B: Answer the questions. |
| A: Choose one option and ask what is included in the price. | B: Answer the question and tell about special offers. |
| A: Make your final choice. | B: Write down the customer's details. |
| A: Pay for the tour. | B: Take the customer's e-mail to send more information about the tour. |
| A: Give your e-mail and thank the travel agent for help. | B: Say goodbye. |
Task 3. In pairs take part in a role-play. Read the task below.
One of you is a client, and the other student is a travel agent. The travel agent needs to fill in the reservation form for a holiday with the information the client gives.
Level 1
Time 10 min.
| Departure date | Departure airport | Number of flights | Mr/Mrs/ Miss | Initials | Surname | Holiday Insurance |
| Yes/No | ||||||
| Yes/No | ||||||
| Yes/No | ||||||
| Yes/No | ||||||
| Hotels | Number of nights | Arrival date | Room type | Number of rooms | Room extras | |
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| Special requests (honeymoon/diet etc.) | Client’s emergency telephone numbers in case of strikes, delays, re-routing etc. | |||||
You are a client, you want to book a holiday, and these are your requirements and details.
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| Student 1 Departure Date 26 March From London to Tokyo Arriving the same day Mr Carl Jung and Ms Emma Jung 61 Waterfiel Road Ipswich 272903 Phone 014352576 12 nights accommodation at the Sunset Hotel One double room with a balcony and a good view. | Student 2 Departure Date 16 May From Oslo to San Francisco Arriving the next day Mr James Potter, Mrs Lily Potter and Miss Elisa Potter 50 Tottenham Road Woodbridge 503075 Phone 014760920 10 nights accommodation at the Golden Gate Hotel One double room, one single room, one with a balcony and one with a harbour view. |
Additional Practice
