Направленность руководителя на результат | Способы мотивации | Привлечение подчиненных к управлению | Требовательность |
Авторитарный стиль | |||
Демократический стиль | |||
Либеральный стиль | |||
Теория Х и теория Y Дугласа Мак Грегора
Теория Х – предположения руководителя-автократа, который не принимает во внимание способностей исполнителей:
Теория У – предположения руководителя-демократа:
Ситуационное лидерство ___________________________________________
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Деловое общение
Деловое общение — _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Виды делового общения: _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
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Основные правила переговорного процесса
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Правила ведения телефонных переговоров
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