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opportunity возможность
career prospects перспективы для карьеры
unskilled job неквалифицированная работа
semi-skilled полуквалифицированный
chambermaid горничная
skilled квалифицированный
travel agent агент бюро путешествий
contact with the public контактировать с людьми
be tolerant быть толерантным, терпеливым
language skill владение языком
travel agency employee работник бюро путешествий
ticket and reservations agent агент по заказу и продаже билетов
airline flighty personnel штат авиакомпании
front-desk employee администратор
tour conductor / guide гид
barman бармен
local sightseeing осмотр местных достопримечательностей
social director администратор отеля, ведающий культурным обслуживанием (развлечениями, спортивными мероприятиями и т.д.)
be in charge of быть ответственным
amuse the customers развлекать клиентов
reluctant делающий с неохотой

Growing rapidly, tourism presents both tremendous opportunities and challenges. Although a mature industry, tourism is a young profession. The good news is the variety of exciting career prospects for today’s hospitality and tourism graduates.

Like most service industries, tourism is labour-intensive; that is, it employs a high proportion of people in comparison to the number that it serves. The range of jobs is also very wide, from unskilled, like a dish washer in a restaurant, to semi-skilled, like a waiter or a chambermaid, to skilled, like a travel agent or a tour operator.

A majority of the jobs in tourism have one common feature: contact with the public, including both the positive and negative aspects of dealing with ordinary human beings. Anyone who has chosen a career in tourism should enjoy working with people and be tolerant, especially since the irritations of travel can bring out the worst qualities in some people.

In many jobs in which it is necessary to deal with the public, language skill is necessary or desirable. People who hold jobs of this kind include travel agency employees, ticket and reservations agents, airline flighty personnel, front-desk employees in hotels, tour conductors or guides, waiters, barmen and so forth. The degree of language skill may vary from using special terms in catering service jobs to speaking fluently among travel agents and tour guides.

In addition to dealing with the public, the travel agent must deal with people who work for the other components in the industry. One of the most important aspects of the job is keeping informed of the highly complex pricing policies of airlines and the resort hotels. The agent must also keep up with other developments in the industry - new resorts, changing travel regulations, new services.

Perhaps the most distinctive and difficult job in the entire industry belongs to the tour guide or conductor. The term guide is used for one in charge of local sightseeing and "conductor" is the one accompanying a group throughout its travels and making all the arrangements for the group.

The sightseeing guide must be familiar with the points of interest that he is showing to the visitors. He usually gives a prepared talk that describes the points of interest, but he must also be prepared to answer a lot of questions. And he has to deal with any problems that occur during the tour or excursion, such as bad weather, sudden illness, an accident. A sightseeing guide needs two qualities above all - an outgoing personality and language skill.

The conductor, or the guide who stays with a group throughout its trip needs the same two qualities. He also needs to have a thorough knowledge of all the regulations and red tape that the tourists will meet when going from one country to another. These are the aspects of travel that are likely to cause the most problems and create the most irritation when they go wrong: handling the luggage of the group, easing them through government formalities, making sure they get the kind of accommodations, food and entertainment they have paid for.

Another distinctive job in tourism is that of a social director. Many resort hotels and nearly all cruise ships employ a person who is in charge of the activities that are supposed to entertain and amuse the customers. The social director not only has to organise these activities, he must also involve the willing and the reluctant guests in the fun and games. A good social director should really enjoy the parties that are planned for the guests. In addition to social directors, resorts employ people to supervise activities in which the resorts specialize - golf and tennis pros, or swimming, skiing and scuba diving instructors.

There are many facilities for training in the tourist industry. Many hotel companies, airlines have training programmes and courses for people who will fill both skilled and semi-skilled positions.

Tourism is an industry that is still growing rapidly. It provides people with a variety of occupations that require different kinds of skills. No matter what aspect of the industry one may work in, the final result of the effort should be a satisfied customer who remembers his trip and his holiday with pleasure.


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