Model answer

Dear Mr. Jones,

I am one of the tenants at your property in Upper Lewes Road, and am writing to complain about the fact that we do not have any hot water or heating in our house.

As you know, we have been living in this house since September and have always paid our rent on time. However, we have had no hot water for last two weeks. This is making our lives very difficult, especially as it is now the middle of winter. Last week you said you would send a workman to our house within 3 days, but no one came. After calling many times, the workman eventually arrived at the house 5 days later. Unfortunately, he said he could not fix the problem because the boiler was too old! We are now extremely unhappy about this solution.

We are prepared to continue to rent your house but please arrange for emergency repairs to be made. We also request a 40% discount on our rent for the period we have been without any hot water or heating.

We look forward to hearing from you.

Shannon Brown

(188 words)

You should spend about 20 minutes on this task.

You are going on a short course to a training college abroad. It is a college that you have not been to before.

Write a letter to the accommodation officer. In your letter

· give details of your course and your arrival/departure date

· explain your accommodation needs

· ask for information about getting to and from the college

Write at least 150 words.