Task 3. In pairs take part in a role-play. Read the task below

 

One of you is a receptionist at the hotel, while the other student is a secretary, who calls to book a room for her boss.

Level 2

Time 10 min.

 

Card 1 You are a receptionist. Be ready to:   l welcome the caller, tell the name of the hotel and offer help; l ask about the exact dates of staying; l ask what facilities are required; l tell the client the prices; l ask for personal details: name, phone number; l check that you have written the information down correctly, ask to repeat if anything is unclear; l say the time of check-in and check-out; l sum up the information about the booking and say the final price.

 

Card 2 You are a secretary. You need to book a room for your boss Nick Creig, who is going on a business trip. You will need to:   l say that you want to book a room for one person; l he will be staying for three nights, give the dates; l you need Wi-Fi, air conditioning, a shower and a good view; l ask about the meals, you need breakfast to be included; l give your boss's personal details; l correct the receptionist if he/she has written down any information about your booking incorrectly.

 

Additional Practice

Task 4. In pairs take part in a role-play at the hotel. Read the task below.

One of you is a guest who has a few complaints. The other student is a receptionist who has to deal with the complaints.

Level 2

Time 10 min.

 

Card 1   You are staying in a hotel and you have a few requests or complaints. Choose at least five problems from the list. Be polite when you ask the receptionist to deal with the problem.   l your room is too small; l your neighbours are too noisy; l the sheets and towels are dirty; l you don't have any soap or shampoo in your bathroom; l your room has not been cleaned for two days. l the air conditioning does not work; l you need a hair-dryer; l you can't open the window.

 

Card 2   You are a receptionist. You will have to deal with the guest's complaints or requests. Solve the problem or explain why you can't solve it, e.g.:   a larger room is more expensive; you will get a room attendant to change the sheets and towels; you will send a technician to have a look at the air-conditioning; etc.

 

Self-assessment/Peer-assessment

 

Task 5. Work in pairs to role-play a situation at the hotel. Use ROLE-PLAY ASSESSMENT RUBRICS/CRITERIA (Appendix) to assess your/your partner's performance.

 

 

Unit 7. Asking the Way

Objectives: In this unit students will:

- learn common phrases used to ask the way and give directions;

- take part in role-plays to practice asking and giving directions.

 

Task 1. Read the phrases and practice saying them:

 

Asking for directions:	Giving directions:
Excuse me. Can you tell me the way to a/the … (museum)? Could you tell me how to get to the city centre? Is it far? Will it take me long to get there? Can I get there by bus? I'm not sure. I can lose my way.	Take the Green Line to / change to the Red Line Go straight to …past... cross the road... go across go along the street go straight on turn left / right at the traffic-lights / crossroads … then ask again. You can't miss it. You will need to take a bus. Well, I happen to be going in the same direction. I can show you the way.
Giving thanks:	Receiving thanks:
Thank you. You are very kind. You are so helpful.	Not at all. Don't mention it. You're most welcome.

 

Task 2. In pairs take part in a role-play. Two roles are given to you, take turns to ask and give directions. Follow the instructions below.

Level 1

Time 5 min.

 

A: Ask the way to the nearest museum/cafe/bank/underground station etc.	B: Give directions.
A: Ask if it is far.	B: Answer the question.
A: Ask if you can go there by bus.	B: Give directions to the bus stop.
A: Say that the person was helpful.	B: Reply in a proper way.

 

Task 3. Take turns to ask for and give directions. Look at googlemap.com if you are not sure.

Level 2

Time 10 min.

 

Card 1 Task 1. Ask your partner how to get: - from the Hermitage to the Summer Garden; - from the Russian Museum to St. Isaac's Cathedral; - optional.   Task 2. Your partner will ask you how to get to three different places in St. Petersburg. Give directions.

 

Card 2 Task 1. Your partner will ask you how to get to three different places in St. Petersburg. Give directions.   Task 2. Ask your partner how to get: - from St. Isaacs Cathedral to the Russian Museum; - from the Summer Garden to the Hermitage; - optional.

 

Additional Practice

Task 4. In pairs take part in a role-play. Read the task below.

One of you is a tourist, the other student is a city resident. The tourist asks for directions and the local resident gives directions.

Level 2

Time 15 min.

 

Card 1   You are on Dvortsovaya Embankment. A tourist is asking you how to get to the Finlyandsky railway station.   l Give directions to the Nevsky Prospekt underground station. Explain how to get to the Ploschad' Lenina underground station. The Finlyandsky railway station is there. l If the person asks for another way to get there, say that he/she will need to go on foot. Give directions to Liteyny Prospekt past the Summer Garden. He/she will need to cross Liteyny Bridge and go straight down the street until he/she comes to the second traffic lights. At the crossroads he/she will need to turn left and then ask again. l If the person is not sure, say that you can show the way. l Ask the person if he/she is from Finland and if he/she has enjoyed his/her stay in St. Petersburg.

 

Card 2   You are a tourist from Finland. You are lost and need to get to the Finlyandsky railway station.   l ask for directions; l the explanation seems too complicated, ask for another way to get to the station; l you don't mind walking, the weather is fine and your train is in three hours; l listen to a different way to get to the station and say that you can lose your way; l thank the local person for his/her help; l answer his/her questions; l invite the local person to have a cup of tea in a cafe.

 

Self-assessment/Peer-assessment

Task 5. Work in pairs to role-play a situation where you ask and give directions. Use ROLE-PLAY ASSESSMENT RUBRICS/CRITERIA (Appendix) to assess your/your partner's performance.