Task 1: Group the following words and fill in the relevant parts of the chart. (There are some extra words that you do not have to use at all).
customer | trolley | discount | lunch voucher |
to mend | items | goods | bargain hunter |
label | shopper | to purchase | armchair |
buyer | rows | shopaholism | manager |
by credit card | till | addiction | in cash |
grocery | consumer society | latest fashion | basket |
shoe shop | market | trendy clothes | chemist’s |
souvenir shop | medicine | fashionable rings | bakery products |
stationary | jeweller’s | butcher’s | dairy products |
furniture shop | hypermarket | drug store | mall |
to complain about something | plaza | price tag | corner shop |
queue | vegetables | to buy sg on credit | to exchange products |
guarantee card | valid | to validate the guarantee card | cashier |
Task 2: Extra vocabulary: Define the following words/ phrases with the help of your own words. What do the following words mean? (Mention examples).
1. To bargain__________________________________________________
2. Discount___________________________________________________
3. VAT______________________________________________________
4. Consumer__________________________________________________
5. To dispose__________________________________________________
6. Invalid_____________________________________________________
7. To buy something on hire purchase________________________________
8. To be dissatisfied with something________________________________
9. Brand_____________________________________________________
10. Price-conscious shopper_______________________________________
Task 3: Picture description: Speak about the topic for at least three minutes.
Task 4: Role play
Student A: You are an exchange student in London. You have bought a bright blue pullover recently; however, its colour was running during the first wash. You decided to take it back to the shop. Complain about the quality of the product. You want to have your money back and you do not need a new pullover. You have the receipt.
Student B: You are a manager of a ladies’/ men’s wear shop. A customer has come to your shop and starts complaining about a pullover. Ask what his/ her exact problem is. Offer him/ her a new pullover. Be very polite.
Task 5: Role-play
Student A: You are an exchange student in London. You have seen a pair of jeans of the latest fashion in a shop window. Ask about their price, size, colour, quality and brand. Student B: You are a shop assistant of a ladies’/men’s wear shop. A customer has come to your shop and starts asking questions about a pair of jeans. Answer his/her questions. Be polite. |
Task 6: Interview your partner: Ask and answer the following questions.
- What do you buy daily/ weekly?
- Where do you shop your clothes?
- Do you prefer small shops to hypermarkets? Why/ why not?
- Are you price-conscious/ fashion-conscious/brand-conscious?
- How often do you do web-shopping?
- Describe the last item you bought.
- Have you ever had a complaint about a product? If yes, what happened?
- What are the assets of credit cards?
(Useful phrases: I think/ I consider/ I tend to view/ In my view/ In my opinion/ As for me/ As far as I am concerned/ I believe/ I feel/ I strongly believe)