Acknowledgments

Acknowledgments of orders may be either letters or printed forms. In his acknowledgment, the supplier thanks the customer for his order and informs him of the date on which the goods will be delivered. In the case of immediate delivery, the acknowledgment includes an advice of dispatch. If the order is incomplete or not clear, the supplier asks the customer to furnish further details or to specify his wishes. The acknowledgment may also contain a request for references or credit information.

In order to avoid misunderstandings, it is often advisable to repeat in the acknowledgment the most important points of the order. The acknowledgment may also be a detailed confirmation of the sale concluded (sales note, contract note). Sometimes the seller sends the buyer a contract in duplicate and asks him to return one copy with his signature.

Specimen Letters

I. Acknowledgment and Dispatch Advice

Gentlemen:

Thank you very much for the order you gave our salesman, Mr. Colbert, on November 7.

Enclosed you will find the bill of lading and invoice for the complete order, which was shipped by rail this morning. You will note from the invoice that we have allowed you a quantity discount of 10%.

We hope that the goods will arrive in good condition and look forward to the pleasure of serving you again soon.

Yours sincerely,

Encl.

II. Motorcar Dealer Thanks Customer for His Order

Dear Mr. Cooper:

We're glad that you decided to become a Volkswagen owner. Thank you for buying your new VW from us.

After all, you might have bought it in any of the other 49 states, or in any of 135 other countries around the world. That's how many places you can travel to and still get service from factory-trained mechanics.

It has been a pleasure helping you pick out your new VW. We wish you many years and many miles of enjoyable driving.

Sincerely,

Murray Motors Inc.