Task 8. Read the information below and present it as a dialogue between a client and a manager

Concierge service provides a continuous sense of well-being and enjoyment throughout the journey; offers include exclusive Business class services such as VIP travel assistance, limousine service, hotel or restaurant reservation and many others.

Concierge service is there to make sure you have the most enjoyable experiences and worry free travel, including, for example, a quick and discreet escort to and from the aircraft to save time or personal treatment while enjoying a stress-free priority boarding.

Why not treat yourself to a little VIP treatment and enjoy the luxury of the Business Lounge while you await your flight?

Task 9. Read and translate the text.

VIP TREATMENT:

Perhaps the greatest test of hotel security arrives with a visiting VIP – an official, celebrity, or prominent business person.

Sometimes hotels pass this test. Sometimes they do not.

Take the case of a major motion picture actress who stayed at a New York City hotel while attending a movie opening. The actress's stay went off without a hitch. In conjunction with her security staff, hotel security controlled the fans who gathered outside the hotel. Both hotel security and hotel staff monitored the lobby to ensure that no overly enthusiastic fans gained improper access, when the actress seemed inclined to meet and talk to admirers.

Hotel security officers provided courteous escorts when she moved around the hotel, coordinating their efforts with the actress's own security people.

The visit ended; the actress left; and several days later, an embarrassing story about a medical problem suffered by the actress appeared in a national tabloid.

The leak came from the hotel. The actress had left a doctor's prescription on the bedside table in the room. A housekeeper found the prescription and sold it to a gossip reporter. It was an unacceptable failure of security for a hotel.

A hotel security staff must imagine many difficult-to-predict scenarios when determining risk management procedures. As a result, hotel security procedures affect virtually every member of a hotel operating staff, from desk clerks and bell hops, to housekeepers, and food service workers.

Desk clerks, for example, must learn to issue room keys and room access cards quickly and politely, but never to an unauthorized person.

Housekeepers must know what to do when approached by an individual claiming to have locked himself or herself out of a room.

All must learn to recognize and report suspicious activities that may pose security threats. At the same time, no one must ever compromise the quality of hospitality provided by the hotel.

Training staff in these procedures represents a never-ending task for hotel security managers.

Task 10. Say whether the following statements are TRUE or FALSE.

a. The greatest test of hotel security arrives with a visiting VIP.

b. All hotels pass this test.

c. A famous actress stayed at a hotel.

d. Hotel security controlled the fans.

e. Hotel staff didn’t monitor the lobby.

f. A lot of enthusiastic fans gained improper access.

g. Hotel security officers provided courteous escorts coordinating their efforts with the actress's own security people.

h. Several days later, an embarrassing story about a medical problem suffered by the actress appeared in a national tabloid.

i. The leak came from the hotel.

j. A concierge found the prescription and sold it to a gossip reporter.

k. There is no need for a hotel security staff to imagine many difficult-to-predict scenarios.

l. Housekeepers, for example, must learn to issue room keys and room access cards quickly and politely

m. Desk clerks must know what to do when approached by an individual claiming to have locked himself or herself out of a room.

n. All the staff must learn to recognize and report suspicious activities that may pose security threats

Useful vocabulary:

official - официальное лицо

celebrity - знаменитость

prominent - выдающийся

major - главный

motion picture actress - актриса кино

to attend - присутствовать

without a hitch - без сучка и задоринки.

conjunction - связь, сочетание

fans - фанаты

to monitor - контролировать

lobby - фойе, холл

to ensure - обеспечивать, гарантировать

overly - слишком

to gained improper access - получить несанкционированный доступ

to incline - наклонять, склонять, настроить

admirer - поклонник

courteous - вежливый

embarrassing story - неловкая история

leak - утечка

a doctor's prescription - рецепт врача

gossip - сплетни

an unacceptable failure - недопустимая оплошность

difficult-to-predict scenarios - трудно предсказуемые ситуации

to determine – определять

to claim - требовать, претендовать

threat - угроза

Task 10. Assessment task:Complete the project: