2015-08-21
1070
Your starts VIP treatment right at the airport, with free transportation to the resort.
This is your driver, who will load your bags and whisk you directly to the resort!
And so begins your holiday where you will be treated like first-class royalty! When you check in at the resort, every person in your party will be given a gold VIP bracelet...this is your ticket to all the VIP privileges and accesses.
Listed below are all the "perks" that you will receive by booking through us and staying as a VIP guest:
· Free round trip transfers to and from the airport
· VIP Welcome Party
· Entrance to the VIP Disco
· Admission to the VIP Pool
· Access to the VIP Beach
· Entrance to the VIP Gourmet Cafe and the VIP Gourmet Restaurant
· 30% off all treatments at the Spa
· Free internet access
Useful words:
VIP treatment - обслуживание важной персоны
to load - нагружать
to whisk - быстро увозить
first-class royalty - важный член королевской семьи
privilege - привилегия, преимущество, льгота
access - доступ
perks - дополнительные льготы
entrance - вход
admission - доступ, допуск, разрешение на вход
Task 2. Read and act out the dialogue
The needs of the business traveller
I = Interviewer, C = Carlos Lozano
I. What do business travellers look for most in a travel company?
C. Mainly it's speed and efficiency, no fuss, not to have to worry about the arrangements.
They want to be able to say 'we want this', and we do it. Ordinary tourists, maybe they want to spend time talking about the different possibilities: it's a part of the fun for them, but not business travellers.
They want to be to book last minute, and 24 hours a day and to make changes at the last minute - and things like express check-in and use of a business lounge at airports. They also want the personal touch.
We allocate an account manager to each of our clients and they have all the client history at their fingertips, things like preferences on window or aisle seats, type of hotel room, meal options.
We like to know our clients.
I. Yes, that must be important.
C. Yes, and it means we can arrange everything for them - flights, transfers, hotel, car hire, meeting rooms.
I. So it is a kind of package.
C. Not really a package, more of a menu - this is what we can offer - which services do you want us to arrange for you?
I. As for as hotel requirements go, what do business travellers tend to look for?
C. Assuming the basics of comfort, cleanliness, fast internet access, and so on, the number one is location - centre of town, near to the airport, both of those if possible.
I. Business travel has an image of luxury high costs, high expense accounts, and so on. Is that true?
C. Certainly not. Businesses these days are looking for value for money. Of course, compared to regular tourists, they still tend to use higher quality accommodation and upgraded travel, particularly when entertaining important clients. For us it's a bit of balancing act-providing excellent quality and service, but not charging too much. But we find ways to go die extra mile.
I. 'Go the extra mile'? What do you mean by that?
C. Giving a little bit extra that will make them appreciate us and justify why they should use us rather than book direct over the Internet. For example, I've already mentioned the personal touch, but we also offer support services such as info packs on the place they're going to simple fact sheets with practicalities of time difference, climate, transport services, visa and health requirements, and so on. Also, we produce a mini 'Culture Guide', covering basics of social etiquette and doing business with different cultures. It's proved very popular.
I. That's very interesting. Thanks for talking to us, Carlos.
C. You're welcome.
Task 3.Which of these are more important for business travellers than for non-business tourists and travellers?
1) time to choose from different travel options
2) possibility to make reservations at short notice
3) access to reservations 24 hours a day
4) express check-in at airports
5) packaged travel arrangements - flight, transfer, accommodation, meals.
6) fast internet connections in hotels
7) hotel in a quiet relaxing location
8) support information on local area and culture
Task 4. Answer the questions:
1 What is the role of the account manager?
2 How does Carlos's company‘go the extra mile'?
Task 5. Match the words and word combinations from the left to the words combinations in the right
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