Exercise 1. Translate into Russian

Popular way of communication; to waste working time; unnecessary details of a business problem; business talking; casual; spontaneous; can be applicable to this area; outgoing calls; incoming calls; to take little time; thus; the cost of the call; briefly; the items to be discussed; relevant papers; in hand; to make a call; as prompt as possible; to take a message; it ensures you; self-control; annoyed; inpatient; to say distinctly; to hear properly; polite; to be out; calling across the room; to cover the mouthpiece; to lose temper.

Exercise 2. Translate into Еnglish

Таким образом; это даст Вам уверенность; как можно скорее; самоконтроль; входящие звонки; относящиеся к делу бумаги; может быть при­менимо к этой области; случайность; нетерпеливый; досаждающий; при­нять сообщение; не быть на месте; говорить четко, кратко; занимать мало времени; спонтанный; тратить впустую рабочее время; деловые разгово­ры; выходить из себя; звать кого-либо из присутствующих; ненужные под­робности; распространенный способ общения; прикрывать рукой телефон­ную трубку; в руках; вопросы, которые должны быть обсуждены; исходящие звонки; стоимость телефонного разговора.

Exercise 3. Answer the questions

1. Why is the telephone the most popular way of communication?

2. Why do we often waste our working time speaking on the phone?

3. What should be done to save the time at telephone conversations?

4. What types of phone calls do you know?

5. What does planning of outgoing calls include?

6. What should you do dealing with incoming calls?

7. What are behavior patterns at business telephone conversations?

8. What should you say if you didn't understand the person properly?

9. What should you say if the person wanted on the phone is out?

10. As that very polite to cover the mouthpiece?

Exercise 4. Answer the additional questions

1. What does "collect calling" mean?

2. What is the number of emergency service in Britain? In America?

3. What's the English for "сотовый телефон"?