Match the English words and word combinations with the Ukrainian equivalents

1.rush hour 2. shuttle bus 3. terminus 4. transfer service 5. international terminal 6. pre-book 7. car rental 8.intercity 9. terminate 10. scheduled

1. оренда автомобіля 2. рейсовий, за графіком 3. закінчуватися 4. година пік 5. міжміський 6. приміський автобус 7. кінцева зупинка 8. замовляти заздалегідь 9. послуга перевезення 10. міжнародний термінал

TEXT 7

Read and translate the text, answer the questions about the award-winning Copenhagen Tourist Information Centre.

1. What type of information does it give?

2. What is unusual about the way in which the information is presented?

3. Do you think a TIC like this would be good in your town or city?

COPENHAGEN RIGHT NOW

 

The Copenhagen Right Now tourist information office is very popular indeed. Last year, more than 400,000 tourists visited the redesigned centre just opposite the main entrance to Tivoli Gardens.

Now, the tourist information centre has been awarded the annual prize for best branding by VisitDenmark, the official Danish board of tourism.

The prize is a recognition of the innovative and highly user-centred design concept. The idea was to build a hub for the information that visitors truly want when visiting Copenhagen – information about what is happening right now.

This information is not traditionally found in travel guides or agencies. For instance, Copenhagen Right Now guides the visitor to interesting spots, local venues, and other locations off the beaten track.

Tourists can discover such things as: where do the locals go for a good cup of coffee, or how does one see Copenhagen in three hours.

A collection of display cases takes relevant information such as posters, flyers, and the like from the city's fences, and is a reflection of what is happening in the city right now, from flea markets and hip hop concerts to ballets and operas.

A database of citizens of Copenhagen tells the visitors which shops, restaurants, bars, and parks the locals like and dislike, in order to let the visitor know what the ordinary Copenhagener finds cool and uncool.

Read more about Copenhagen Right Now at www.visitcopenhagen.dk or visit the centre at: 4A Vesterbrogade. Copenhagen V, Tel: +45 70 222 442.

 

Match the English words and word combinations with the Ukrainian equivalents.

1.off the beaten track 2. flea market 3. innovative 4. citizen 5. entrance 6. hub 7. venue 8. awarded 9. locals 10. reflection

1. відображення 2. місцеві жителі 3. нагороджений 4. у маловідомих районах 5. новаторський 6. блошиний ринок 7. центр 8. мешканець, громадянин 9. місце події 10. вхід

 

TEXT 8

Holiday reps work very hard. Read the job description and decide which aspects of their job

1. have to be done once with each group of holidaymakers

2. have to be done once a day

3. have to be done several times during a holiday

4. mean being available almost 24/7 (24 hours a day/ 7 days a week).

RESORT REPRESENTATIVES

Work

Resort representatives are the first point of contact for holidaymakers at their destination. They represent the tour operator, and aim to ensure the success of the clients' holidays.

Representatives meet each party of holidaymakers on their arrival at the airport and accompany them by coach to their accommodation. Usually, they hold a welcome meeting soon after arrival to give the holidaymakers information about resort facilities and attractions.

Resort representatives arrange regular times to meet holidaymakers to make announcements and deal with enquiries and problems. They keep an information board, and often a folder of useful information, up-to-date. They may also arrange, book, and sometimes accompany excursions and sightseeing trips and arrange car or ski hire.

In addition to this they need to be available at almost any time to give advice, solve problems, and deal with emergencies such as loss of passports or money, illness, or difficulties with accommodation.

The completion of paperwork is an important aspect of the job. This involves keeping records and writing reports of complaints and incidents such as illness.

Hours and environment

Representatives' work is seasonal. Depending en the resort/country, holiday seasons may run from April onwards, October to January or January to April. Hours of work are variable. Representatives often work from early morning to late evening and at weekends and can be on call 24 hours a day.

A driving licence is usually needed, as representatives need to travel between hotels or other holiday accommodation and may be responsible for a wide area.

Skills and personal qualities

As a resort representative you should be self-confident, with a pleasant, cheerful, and outgoing nature.

 

Answer the questions.

1. Representatives’ work is ‘seasonal'. What does seasonal mean here?

2. 'Hours of work are variable'. What does variable mean here?

3. Make a list of skills and personal qualities that a holiday rep needs.

Match the English words and word combinations with the Ukrainian equivalents.

1. resort 2. holidaymaker 3. accompany 4. announcement 5. enquiry 6. complaint 7. sightseeing 8. emergency 9. personal quality 10. self-confident

1.відпочивальник, курортник 2. особиста риса 3. запит 4. непередбачений випадок 5. впевнений у собі 6. курорт 7. огляд визначних місць 8. скарга 9. оголошення 10. супроводжувати

 

TEXT 9

Read about the three tours. Which of the tours involve

1. a private performance?

2. visiting ancient ruins?

3. travelling on a boat?

4. accommodation in the city centre?

5. seeing rare animals in their natural habitat?

6. an internal flight?

7. talks by an expert?

THREE TOURS