Build your vocabulary

I. Choose the correct word to complete each sentence

1. We offer ………. to customers who buy in bulk.

a. refund b. discount c. delivery

2. We ask customers who are not fully satisfied to ……… goods within seven

days.

a. discount b. refund c. return

3. In order to get a full ………, customers must send back goods in the

original packaging.

a. discount b. refund c. return

4. Goods will be ……… within 24 hours of your order.

a. dispatched b. purchased c. exchanged

5. Goods are kept in our ……… until ready for delivery.

a. stock b. storage c. warehouse

6. Products and services offered at a large discount are generally a(n) ……….

a. sale b. bargain c. offer

II. Combine words from boxes A and B. Make phrases that match definitions

To 7. For example, credit card details – 2. the name, number and expiry

Date on your credit card.

A

credit card cooling off money back method of interest-free out of after sale

B

guarantee stock period credit details service payment

1. the time when you can change your mind and cancel your order

2. the name, the number and expiry date on your credit card

3. the way you choose to buy the goods you want

4. when you can pay some tome after you buy the goods you want

5. when the goods you require are not available

6. a promise to give your money back if you are not happy

7. the help you get from a company when you start to use their product

III. How do we call:

1. to buy a lot of goods

2. the period when you can change your mind and send the goods back to the

shop

3. to buy at a reduced price

4. the guarantee to return your money back if you are not happy

5. all the information about a credit card including the name of the holder, the

number of the credit card and the expiry date

6. a person who sells by retail

7. Internet shopping

8. all the goods available in a shop

9. a place to keep a lot of different goods to sell them in bulk

10. a period when all the goods are sold at a discount price

11. cheap purchase (goods)

IV. Match the following English words with their Russian equivalents.

1. warehouse 2. in stock 3. bargain 4. sale 5. refund 6. dispatch 7. order 8. reliable 9. to exchange 10. return

a. заказ b. возврат денег за товар c. оптовый склад d. в ассортименте e. возврат товара f. выгодная покупка g. распродажа h. обменивать i. отправлять j. надежный

V. Translate the word combinations into Russian

Market research, market segment, market share; consumer behavior, consumer profile, consumer goods; product launch, product life cycle,

product range; sales forecast, sales figures, sales target; advertising campaign, advertising budget, advertising agency.