To withdraw or to change?

Cart. - Good morning, Mr. Klimov. We have received a fax-message from

Moscow. I think it is urgent to reply.

K. -May I see the document, please... It says that TST Systems wants to make some amendments to the list of equipment to be delivered. They have made more precise calculations and found out that they have to change some items in Appendix 1. They want us to exclude part of the items, namely 2.6. 2.8, 3.9 and

5.7, and to add some items from Catalogue D26/17 instead.

Cart. -Oh, such a nuisance!... But that involves a chain of complications. First, the Total Contract Value will be changed; second, we'll have to write and approve the new list of equipment.

K. -Please, do forgive us. My director also feels terribly sorry about it. However, both you and I often come across different changes in business: to

decline or to withdraw аn order, to break a contract, and it's better to correct our mistakes now, while I'm here, than later on.

Cart. -Well, right. If you insist we can do that for you. I'll contact the

реrson responsible immediately... (Over the phone.)Hello, Mr. Watson? Our Russian partners would like to change some items on the list of equipment we have to deliver to them, so we need to make appropriate amendments to the Contract. Can you come to my office in about an hour and bring Catalogue D26/17 with you?

You see, Mr. Klimov, we always comply with the wishes of our clients. Miss Elliot, please inform the customers about our consent on changes in Appendix 1 by fax. Concerning our further cooperation. I think you must influence your management not to make any other amendments to the Contract. You see. it's a difficult task for us to deal with our eastern partners. However we always do our best to achieve consensus.

K.- Thank you, John. I'll try my best to prevent such things in the future.