Sample Business Letter (Образец делового письма)
Mrs. Clara Winters --------Return Address
12187 S. Polo Dr.
Fairfax, VA 22030
May 26, 1998 -------- Date
The Tiny Tots Toy Company -------- Inside Address
15456 Pyramid Way
College Park, FL 33133
Dear Customer Service Representative: -------- Salutation
I recently purchased one of your Tiny Tents (Model # 47485) for my three-year old. Unfortunately, after viewing the components that came with the product, I discovered that four of the parts were missing. Also, the instructions that came with the tent are incomplete. Both of these situations have resulted in the tent remaining unassembled and unacceptable as a toy for my daughter.
I am writing to request replacements for the missing parts, and a copy of the full set of assembly directions for the model I purchased. If reasonable arrangements are not made within ten business days, I will return the tent to the store I purchased it from and expect a full refund. To assist you in processing my request, I am including a copy of my sales receipt and a list of the missing parts.
I have purchased other toys manufactured by your company in the past, and have always been impressed with the quality and selection Tiny Tots has made available to its customers. I sincerely hope this is a one-time incident, and that any future purchases I make will live up to the standard my family has come to expect from your company.
Sincerely,-------- Closing (Complimentary Close)
Clara Winters -------- Typed Name and Position
Enclosures: 2 -------- Abbreviations
3 ТИПЫ КОММЕРЧЕСКОЙ КОРРЕСПОНДЕНЦИИ: ПИСЬМО-ЗАПРОС, ПИСЬМО-ПРЕДЛОЖЕНИЕ, ЗАКАЗ И СОПРОВОДИТЕЛЬНОЕ ПИСЬМО К НЕМУ. BUSINESS CORRESPONDENCE: OFFER, INQUIRY, ORDER AND COVERING LETTER